Had been a loyal customer of Bruce’s for many year and generally satisfied with service/work. However, last encounter caused us to terminate our relationship. Took car in and, after many days onsite, diagnosed as a problem with the main electronic control module, which was changed out at Bruce’s but had to be “flashed” by a dealer. Arranged for towing to dealership who finalized repairs. After weeks of car being out of our possession, went to dealership to pick up, only to discover significant body damage. After obtaining sworn statements from both the dealership and towing company that damage was present when car was picked up, we presented information to Bruce, only to be told to turn it into our insurance company. Conversations ensued to try to come to some amicable agreement, to no avail. Obviously extremely disappointed that what was a trusted relationship had to end so badly.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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