I just tried to become a new customer at brotherhood garage in yukon and get an estimate for some auto work after reading several excellent reviews about excellent service good honest work and fair pricing but was priced $500 over dealer pricing for the same repair and parts ( 2 front wheel bearings and a control arm bushing) A Hyundai Manufacturer Certified Dealership repair price estimate was $1,060.00. total Brotherhood Garage Price estimate was $1,530.98 for the same repairs. I asked if they could do a match with the dealer pricing if I brought them the estimate and was told they don’t do that. I also have reason to believe they were intentionally trying to plus sale me and make my parts cost more extensive then was necessary without my need, desire or agreement on my estimate. I asked what the hourly rates were and the lady Shannon Baird stated they do not have an hourly rate and it is discretionary upon several factors and determinations. I find this highly suspicious and does not portray integrity. I would say the fair and honest pricing does not exist with this company so unfortunately I cannot not give them my business after they attempted to come down with military discount they offered they were still way over dealership pricing for the same repairs so unless your willing to pay way above dealership pricing for car repairs I would be careful and consider the dealership first. I reached out to the owner and left a call back number so If by chance this bad experience is addressed appropriately by the owner and not the general manager then I will update or remove this review accordingly. I have no interest in speaking with the general manager because of the relation he shares with the advisor who helped me.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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