My wife picked up her car from the dealership for some warranty work. She complained that it was vibrating a lot. I took it out the next morning. It was violently shaking. I immediately called Brookstone Auto to see if they could look at it. I spoke with a really nice guy, Rhett. I pulled in and took a look at the front tire. I noticed it was missing a lug and the tire was only being held on by one lug actually tightened down. The others were very loose. I could twist them with ease.
I told Rhett what I found. Orig when I spoke to him he thought they could look at it in a few hours. When I dropped it off and told him what I found, he empathized with me and agreed it was a miracle my wife and kids were ok. He got it pulled in immediately and had all of the tires inspected and made sure it was safe with no ancellary damage. 20 mins later they pulled it around ready to go.
I asked what I owed, Rhett shook my hand and said nothing...just glad your wife and kids were safe.
This is incredible service, with someone that seemed to genuinely care. I have no reserves about going back to this place! This is probably the first “wow” experience I’ve ever had from an auto shop.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I told Rhett what I found. Orig when I spoke to him he thought they could look at it in a few hours. When I dropped it off and told him what I found, he empathized with me and agreed it was a miracle my wife and kids were ok. He got it pulled in immediately and had all of the tires inspected and made sure it was safe with no ancellary damage. 20 mins later they pulled it around ready to go.
I asked what I owed, Rhett shook my hand and said nothing...just glad your wife and kids were safe.
This is incredible service, with someone that seemed to genuinely care. I have no reserves about going back to this place! This is probably the first “wow” experience I’ve ever had from an auto shop.