Bring your car to the service experts at Broadway Hyundai Our certified service technicians can help you with all of your service needs, from oil changes to any repairs you may need. Bring your car to the service experts at Broadway Hyundai Our certified service technicians can help you with all of your service needs, from oil changes to any repairs you may need.
THE GOOD
Upon arrival at our scheduled appointment at the Broadway Ford Service Center, we were promptly greeted and informed that the vehicle should have started at the Hyundai Service Center. Still, they stated that was fine, and their staff processed our appointment. The staff quickly set up a courtesy rental vehicle while we waited for installation. They noted that we were supposed to get a tow package, window rain guards, wheel well mudguards, and our resent purchased license plate surrounds from the Broadway parts department.
THE BAD
We were told that the installation might last the whole weekend. We advised that we were given an early morning appointment to install all the items in one day. The reason for the arrangement was that we live 2 hours from the dealership. This issue was quickly resolved so that issue would move to the good category. However, when we received a call that the vehicle was ready for pickup, we were advised they could not install the passenger-side window rain guards. The reason being the rain guards were found to be broken in the package. The trouble is that I was informed over a month ago that the Parts Department received the items and was still waiting for the tow package items. No one bothered to check the parts' condition before our arrival to install the items. As stated above, we live over 2 hours away from the dealership. As a result of this oversight, we must make a separate 4-hour round trip plus the installation time needed to place the items on our vehicle.
THE UGLY
We were told that our vehicle and the paperwork would be left at the Hyundai Service Center. When we arrived at the Hyundai Service Center, we returned the rental vehicle and went to the service desk. I met with Tony and advised him that we were there to pick up our vehicle. He seemed annoyed with us and was not paying attention to the information we provided. He checked some drawers and went to another area to see if he could locate our vehicle. He returned and said they would bring the vehicle over from another department. I asked if they would also bring over the paperwork, and he stated he hoped so. He was curt and dismissive to my wife and me during the whole experience. We left the area and waited for our vehicles to be brought to the Hyundai Service Center. After about 20 minutes later, we called the Ford Service Center to see what was happening. They transferred us to the body and collision center. They did not know anything about our vehicle either. They stated they would check into it. Eventually, we had our vehicle returned.
On our way home, I activated our cruise control, and the vehicle applied the brakes and the collision warning activated. The system was then disabled, and it stated that the forward sensor was blocked. We stopped at a parking lot and found that the installation of the front license plate was blocking the sensor. When I got home, I removed the installed license plate surround and found that they had removed the factory connection and placed two new holes in the bumper. They also failed to place the factory equipment in our vehicle. I drilled two new holes in the license plate and reattached it in the new holes to see if that would temporarily resolve the issue they created. Our new vehicle has two new holes in the front bumper, and I have a damaged plate.
One would think that the dealership would have informed us that the front plate surround would not work and informed us about the potential issue. No, they installed it like an amateur, and now our new vehicle is damaged.
I have no confidence in a dealership that can't communicate and coordinate with its own departments, damages vehicles, and treats customers rudely after the sale. Broadway has potential, but I recommend finding a dealership that works with customers after the sale. At this point, my wife and I are pretty upset with Broadway.