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Oil Change 195

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Problem 65

Issue 52

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Linda M.

Sturgeon Bay, WI

07/05/2022

Categoría: Service

Does not stand behind service and causes inconvenience to customer

In January 2022, my car was serviced at this Hyundai dealership to have my Catalytic converter replaced. At that time the service department said that I had to come back in February to have the O2 sensors replaced. Which they did. Unfortunately, on April 19, one week after my oil change, I was driving when they came out. I luckily got to the nearest repair shop (Young Automotive). At that time, they identified that the O2 sensors were stripped and came out due to not being installed properly or being defective. I contacted the Broadway Hyundai service department and at first they wanted to know WHY I didn’t drive the car down to them? I had explained that the car was losing power and I had to get to the nearest repair shop which was an hour away from the dealership. Then they said that since my car had more than 60000 mile that it was not covered for this type of repair. The mechanic and warranty specialist at the local repair shop tried repeatedly to contact the Broadway Hyundai service department to send pictures, and email requests to let them know that the problem was related to the last repair performed by Broadway Hyundai on my car. Many emails came back as being “declined by the receiver”, phone calls went unanswered, or they said they would contact the service manager. I had service records to show that Broadway had replaced the catalytic converter and the O2 sensors. This went on for 10 DAYS until I finally contacted the service manager myself who stated that he knew nothing about this. Hyundai finally drove to Sturgeon Bay to pick up my car. I had to rent a car during this time, costing me $626.46 (which I still have not been reimbursed for).

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