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Oil Change 195

Care 81

Problem 65

Issue 52

Tires 46

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KERRY D.

Brussels, WI

06/16/2022

Categoría: Service

Poorest service ever

We bought a new 2018 Santa fe, every time we brought for an oil change they always say we need new brake and rotors even a week after I personally installed new brakes, back in February of 22 it started to use oil bad, very bad so we brought it in to be looked at and the service department treated us as we were stupid and said that Hyundai wouldn't warranty it cuz that's normal but they change the service interval down to 3000 miles on synthetic oil, that was the fix, well now the car is using ALL the oil between the 3000 mile change and that is suppose to be normal. We own plenty of motors that are bigger and work more and not a one uses that much oil, if it does there is something wrong and needs to be fixed, but they keep saying that is normal. I'm not a "certified mechanic" and why should i have to fix something that is has full warranty on it, that what they get paid for. In all the back and forth they said Hyundai wouldn't warranty it, but come to find out Hyundai never got contacted about it. I give the Broadway service department -10 stars. I wouldn't bring my peddle bike there to get the tires pressure checked, that how much faith I have in their "certified mechanics". A warranty if needed is to "fix" the problem, not prolong it until the warranty is void. In my years of working on motors I have never seen one burn oil this bad and not get fixed. But Broadway Hyundai must run off a different book than others. When we buy a vehicle it not because of the sales department, it the service after the sale, and that is not happening, they will gladly trade your vehicle in on a new one before the fix the problem. 20 thumbs down to Broadway Hyundai service department!

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