My main reason for bring my car for service was that it was pulling hard & toward the shoulder of the road. The car was taken for a test drive & the ser. rep said he didn't notice a prob. but recommended rotating/balancing tires. Once my car was returned it was pulling exactly as it was before service. Why wasn't the car tested again to ensure that the prob was corrected? I waited FIVE 1/2 hours. Looks as though I'll be wasting another day to rectify the original issue!

No Recomendado

LUIS M., service manager de Braman Hyundai respondió el 04/24/2015 05:36 AM

Thank you for servicing your vehicle with BRAMAN HYUNDAI.

Your experience at our Dealership is important to us and we hope to continue earning your business. Thank you very much for reaching out to me about this. I am very sorry about the frustrating experience you endured on your most recent service visit. We could have done a better job of providing proactive communication and directly addressing your needs. We would like to offer you a complimentary alignment on your next visit this will save you $159.95. Going forward if you have a moment to discuss this further I would truly appreciate an opportunity to speak with you about your visit, customer service is exceptionally important to our entire team here at Braman Hyundai and we would appreciate an opportunity to make things right.

Thank you for providing your comments and feedback regarding your service experience with Braman Hyundai . Your response will help us to continue striving to provide you with the best possible customer experience for future visits.

We look forward to seeing you again in the future

Luis Matos
Service Manager
Braman Hyundai
305-571-1200
lmatos@bramanmiami.com

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