The customer service has been nothing but amazing every time I bring my vehicle for service at Braman Genesis. My service advisor Sergio is very professional, attentive and helpful which always does provide a positive outcome during the service visit. Always willing to answer any question or concerns, will keep you updated throughout the entire process. He goes above and beyond in giving a complimentary wash once it’s ready to pick up. Sergio is a great asset to the company and make your visit a blissful and efficient one! I’d recommend Braman Genesis for your service needs and wouldn’t go elsewhere!
JR
Jorge Luis R.
Tustin, CA
06/14/2022
0
Categoría: Sales
Not good
I recently found out that my vehicle was loaded on a transport from Miami to Tustin Ca. They apparently did not record the mileage or take video of the vehicle being loaded. Then I find out that the vehicle needs to be paired with the key fob before you can track it. Something that was told to me upon purchase. Cant track a car if I cannot pair it. Then I find out that the out the door price with taxes and title has somehow gone up 4000$. Getting windows tinted and a wax is not 4000$. Guess they were lying about a markup. The purchase agreement was for a certain price that was signed. Now Its 4000$ more. Unbelievable, would not recommend. Then I have to deal with the fact that no mileage was documented. Which means, anyone could have driven the car and added miles without me having any idea. Will never do business with them again, I would advise you not to either.
JR
Jorge Luis R.
Tustin, CA
06/11/2022
10
Categoría: Sales
Overall, great experience.
Jesus was on point from the beginning. I got a fair price and communication was always honest and open. Would highly recommend. Plus his prior service and my own gave us relatable experiences.
JZ
Jim Z.
Palm Beach, FL
03/24/2022
10
Categoría: Sales
Best car "concierge " car buying experience I've ever had in 50 years of them. Best new SUV also vs all the "usual German and English" suspects
Review Title
Best car "concierge " car buying experience I've ever had in 50 years of them.
Your Review
Well, I never expected to be treated as well as I was by Jesus at Genesis Braman Miami. I wound up there via a Google search original looking for low miles 2022 2.5 "Advanced" edition, which Jesus initially found for me, 3.5 "Murder Black", however Jesus called alert me to brand new "just off the boat" car with 3 mpg that had been a customer special order but was a no-show. Very metallic silver /light forest green leather interior everywhere. Rated mileage is 24/30mpg. Car thinks it's a Bentley in front, and drives and rides like on inside, and looks like a big Porsche in back. No surprise as there new chief designer did same for Lamborghini and Bentley before moving to Genesis. It was car love at first sight for me and Jesus made it all happen by phone, txt and gmail with no physical dealer contact and delivered my car to my door 70 miles north in Palm Beach by flat bed and then gave me a 90min instructional on how everything works. No phony additional added $7,000 "market availability" price added on nor was there any other upsell stuff like window etchings, wheel stuff etc like all others did. Jesus sold the car to me for MSRP, which is a "good deal" considering how "hot " the car is and hard to locate now. Jesus made me "a customer for life" He's at 561.870.5866 and went above and beyond for me with no "rug trading" negotiations. He respected my time, always and came back to me w exactly what I asked him to. Check him out if interested.
Date of Service
03/24/2022
JZ
James Z.
Palm Beach, FL
03/24/2022
10
Categoría: Sales
Best car "concierge " car buying experience I'v ever had in 50 years of them.
Well, I never expected to be treated as well as I was by Jesus at Genesis Braman Miami. I wound up there via a Google search original looking for low miles 2022 2.5 "Advanced" edition, which Jesus initially found for me, 3.5 "Murder Black", however Jesus called alert me to brand new "just off the boat" car with 3 mpg that had been a customer special order but was a no-show. Very metallic silver /light forest green leather interior everywhere. Rated mileage is 24/30mpg. Car thinks it's a Bentley in front, and drives and rides like on inside, and looks like a big Porsche in back. No surprise as there new chief designer did same for Lamborghini and Bentley before moving to Genesis. It was car love at first sight for me and Jesus made it all happen by phone, txt and gmail with no physical dealer contact and delivered my car to my door 70 miles north in Palm Beach by flat bed and then gave me a 90min instructional on how everything works. No phony additional added $7,000 "market availability" price added on nor was there any other upsell stuff like window etchings, wheel stuff etc like all others did. Jesus sold the car to me for MSRP, which is a "good deal" considering how "hot " the car is and hard to locate now. Jesus made me "a customer for life" He's at 561.870.5866 and went above and beyond for me with no "rug trading" negotiations. He respected my time, always and came back to me w exactly what I asked him to. Check him out if interested.
My salesperson Jairo Ruiz, made my out of town purchasing experience extremely pleasurable. Upon my arrival he was professional and knowledgeable. I would definitely recommend Bramnam Genesis and especially Jairo Ruiz.
My buying experience was transparent and simple. Jesus Araujo was very knowledgeable and helpful throughout my visit.
DF
Diane F.
Flagler Beach, FL
01/18/2022
10
Categoría: Sales
Above and beyond!!
Braman staff, especially Jesus Pizarro, worked around every obstacle to get the GV70 that we wanted to us!! And the car is superb!
Thanks to everyone for getting it done!!
It was a pleasure doing business with Braman Genesis they were very professional courteous answered all the questions showed us the differences in the cars we were looking at ,we left the dealership with not one car but to a beautiful pick up truck and a Genesis SUV our sales person David was amazing he made sure I understood everything about this car and the transition from a Mercedes to the Genesis was a seamless as possible I highly recommend Braman Genesis
Sales person was very professional new the vehicle was able to explain every option in detail about the vehicle
The sales staff was very knowledgeable was able to explain every detail of the vehicle very courteous and it was able to answer every question.
GB
Gloria & Ron B.
Lake Worth, FL
11/03/2021
10
Categoría: Sales
Thrilled with our new Genesis GV80
We could not be more pleased with the care and attention we experienced purchasing our new SUV, entirely over the phone. We couldn’t be happier!
PS
Paul S.
Honolulu, HI
10/28/2021
10
Categoría: Sales
GV70 PURCHASE/dekivery
While not our actual salesperson, Jesus Pizarro went out of his way to spend time (with great patience) to review the intricacies if this very advance vehicle. In fortunately we are not from the Miami area, so he has taken the time on the phone and created persknalized videos. Our direct salespersons, Jhon Vargas also sent us numerous YouTube videos as well. Your finance man Edgardo was also very professional and helpful
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