Borman Autoplex will show you the finest quality repair and vehicle maintenance.Borman Autoplex will show you the finest quality repair and vehicle maintenance.
Borman wrecked my new car and tried to cover it up
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1,463 reviews
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Edward Sergeant
Edward Sergeant
Local Guide·87 reviews·45 photos
14 minutes agoNEW
We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was:
-bumper that was removed
- bumper was painted not the same color to match
- grill isn't attached inside the bumper
- fenders are misaligned and have gaps
- hood is not aligned with gaps on one side and tight on the other
- texture of the bumper looks to be poorly repaired with fiberglass (bondo filler)
-undercarriage cover loose and hanging
- built in cameras not operable or working
- sensors not working for crash avoidance
- center console inside taken apart
-food all over the floor inside
- steering feels off
- brakes don't feel the same
- sanded and not even clear coated in places where bumper meets fenders
- passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used
- headlights not even when on
- and more...
This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things" and proceeded to continue making me feel bad for noticing major damage to my vehicle. He offered to replace the bumper saying "we don't normally do this but" (as if he's doing me a favor) and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. My automatic brakes engaged on roadrunner heading home with no one in front of me. I asked for video of the incident and I was told it happened "out of view of the cameras."
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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GOOGLE REVIEW SUMMARY
5
4
3
2
1
4.5
1,463 reviews
GOOGLE REVIEWS
Most relevant
Edward Sergeant
Edward Sergeant
Local Guide·87 reviews·45 photos
14 minutes agoNEW
We bought 2 vehicles the same night. Brand new Explorer and Lincoln Suv. I brought the Lincoln in for service for faulty air vents, rear windows and a rear wheel well trim that was not attached properly after being contacted thru Lincoln. Borman had my vehicle for 3.5 weeks to fix these things. Upon being called to pick up my vehicle the Service manager stated over the phone that someone "bumped" the tire of a truck into the front driver side bumper. When I arrived I clearly saw he lied. What I saw was:
-bumper that was removed
- bumper was painted not the same color to match
- grill isn't attached inside the bumper
- fenders are misaligned and have gaps
- hood is not aligned with gaps on one side and tight on the other
- texture of the bumper looks to be poorly repaired with fiberglass (bondo filler)
-undercarriage cover loose and hanging
- built in cameras not operable or working
- sensors not working for crash avoidance
- center console inside taken apart
-food all over the floor inside
- steering feels off
- brakes don't feel the same
- sanded and not even clear coated in places where bumper meets fenders
- passenger side of bumper was clear coated without being painted and they painted over chips I hadn't had a chance to touch up so you can't do it now and touch up paint on top of the clear coat as a last minute attempt to cover more scratches and damage but wrong pen used
- headlights not even when on
- and more...
This vehicle has 13,000 miles and isn't a year old. It went in like a new vehicle and the service manager stated that "it looks fine to him" and that "I drive trucks so I don't notice cosmetic things" and proceeded to continue making me feel bad for noticing major damage to my vehicle. He offered to replace the bumper saying "we don't normally do this but" (as if he's doing me a favor) and I felt mortified that they wouldn't even acknowledge the damage or even talk about it but instead became defensive as if I was wrong for stating that my car had been wrecked and I was never told and that they tried to cover up something horrible. Even worse is that they sent me home with a car that has so many safety features not working that I don't even know if the airbags will deploy. My automatic brakes engaged on roadrunner heading home with no one in front of me. I asked for video of the incident and I was told it happened "out of view of the cameras."