Borman Autoplex will show you the finest quality repair and vehicle maintenance.Borman Autoplex will show you the finest quality repair and vehicle maintenance.
1 because 0 stars is not an option.
An extremely disappointing experience from the start. From looking at vehicles, to sales, to finance, to fighting to get paperwork on the vehicle - Every bit of working with this company was frustrating, and the incompetence was exhausting. Having the high rating they have on here is mindblowing.
In the end, after all the issues we had sith the actual vehicl, we just wanted contract paperwork so we would know how to make payments. Our payment was due in 3 days at this point and we had nothing. When we signed papers, we did not recieve/leave with any documents. We spoke to so many people that I lost count, no one took ownership just kept making excuses and pushing us to someone else. Blaming it on the bank, then on an employee who no longer worked there, telling us to "give it more time" when it has been well over a month etc. The big excuse seemed to be that they had hired a lot of knew people who needed training. I called over and over, talking to different people with no one willing to help me. Finally, weeks later(Aug 20th), I'm told a finance director would be emailing all the paperwork to me at that moment (he said I'd recieve it in 3-5 minutes), and that they do not provide hard copies of paperwork. No one had ever said that but ok-fine. I ask him to wait on the line while I check my email and wait for the documents, he agrees, puts me on hold and then hangs up on me. I called back and start the whole process over again with someone new.
Thankfully this time I spoke with Bobby G. who was actually willing to take the time to help me. It turns out I CAN get a copy, so I headed to the Autoplex. Speaking to a "new" finance manager, it turns out the loan had not been completed until literally 2 days before this day (Aug 18th). I was told it sat there, until the new he completed it. Mean while I've been calling for weeks and all that needed to happen was for someone to print the paperwork.
Trying to speaking to upper management was impossible with an employee telling me they had no contact information for them, then "transferring" me to them but just hanging up the phone. I spoke to different 'managers' countless times, I left messages on several lines and nothing.
To say this experience was awful is an understatement and I wish we would of never purchased from them. I can only hope that someone reads this review and decides to go elsewhere.
The owners/management should be absolutely ashamed by how we were treated. Most of the employees we tried to get help from were rude, unhelpful and entitled, not willing to help us resolve an issue we should of never had to begin with. I don't know why we were not given paperwork/contract when the vehicle was purchased but we trusted they were doing their job correctly.
Car dealerships have such a bad reputation and after this experience, I truly know why. We do not recommend anyone purchase from this location.
Please take your hard earned money and time else where- this establishment is an embarrassment.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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An extremely disappointing experience from the start. From looking at vehicles, to sales, to finance, to fighting to get paperwork on the vehicle - Every bit of working with this company was frustrating, and the incompetence was exhausting. Having the high rating they have on here is mindblowing.
In the end, after all the issues we had sith the actual vehicl, we just wanted contract paperwork so we would know how to make payments. Our payment was due in 3 days at this point and we had nothing. When we signed papers, we did not recieve/leave with any documents. We spoke to so many people that I lost count, no one took ownership just kept making excuses and pushing us to someone else. Blaming it on the bank, then on an employee who no longer worked there, telling us to "give it more time" when it has been well over a month etc. The big excuse seemed to be that they had hired a lot of knew people who needed training. I called over and over, talking to different people with no one willing to help me. Finally, weeks later(Aug 20th), I'm told a finance director would be emailing all the paperwork to me at that moment (he said I'd recieve it in 3-5 minutes), and that they do not provide hard copies of paperwork. No one had ever said that but ok-fine. I ask him to wait on the line while I check my email and wait for the documents, he agrees, puts me on hold and then hangs up on me. I called back and start the whole process over again with someone new.
Thankfully this time I spoke with Bobby G. who was actually willing to take the time to help me. It turns out I CAN get a copy, so I headed to the Autoplex. Speaking to a "new" finance manager, it turns out the loan had not been completed until literally 2 days before this day (Aug 18th). I was told it sat there, until the new he completed it. Mean while I've been calling for weeks and all that needed to happen was for someone to print the paperwork.
Trying to speaking to upper management was impossible with an employee telling me they had no contact information for them, then "transferring" me to them but just hanging up the phone. I spoke to different 'managers' countless times, I left messages on several lines and nothing.
To say this experience was awful is an understatement and I wish we would of never purchased from them. I can only hope that someone reads this review and decides to go elsewhere.
The owners/management should be absolutely ashamed by how we were treated. Most of the employees we tried to get help from were rude, unhelpful and entitled, not willing to help us resolve an issue we should of never had to begin with. I don't know why we were not given paperwork/contract when the vehicle was purchased but we trusted they were doing their job correctly.
Car dealerships have such a bad reputation and after this experience, I truly know why. We do not recommend anyone purchase from this location.
Please take your hard earned money and time else where- this establishment is an embarrassment.