Family owned and operated since 2003, Bonney Lake Collision continues to set the standard for quality collision repair. With a family oriented, highly trained staff and employees, Bonney Lake Collision is the place to go if your in need of auto body repair. With our lifetime warranty on all repairs, your covered for life as long as you Family owned and operated since 2003, Bonney Lake Collision continues to set the standard for quality collision repair. With a family oriented, highly trained staff and employees, Bonney Lake Collision is the place to go if your in need of auto body repair. With our lifetime warranty on all repairs, your covered for life as long as you own your vehicle. Stop in today for a free estimate! Auto Body, Like it Never Happened. ...more
The first available appointment was April 2023 (4 months later). I understood that there was a backlog ahead of me, perhaps a labor shortage, supply chain issues, etc…
Someone from BLC called on March 27th to confirm the April 3rd appointment, I thought “fantastic, my truck will finally get fixed!”
Shane then called back a few hours later stating that it’s going to be another 6 weeks because a part is on back order from Toyota. I asked him, “How can that be?” “We scheduled this appointment 4 months ago?”
“We only order parts a week out from the appointment” Shane said.
“If I would have known the parts were that far out, I would have ordered them sooner” Shane said.
Shane completely deflected responsibility and instead blamed Toyota.
After a few emails back & forth, Gary the owner called me wondering why I was upset, Gary also deflected responsibility & also blamed Toyota. Gary then tells me “I don’t want to fix your truck because you won’t be happy with our service”
Couldn’t agree with you more Gary!
ZERO STARS