Rude, Arrogant, Incompetent Sales People at BMW San Francisco
I would discourage doing business with BMW San Francisco. I never experienced a more disrespectful and arrogant dealership, This dealer is NOT customer centric by any stretch of the imagination. The attitude of most employees is to do as little as possible. They clearly care about ONLY the sale and not after. I placed 3 calls in total. 2 were so horrible I question how these men have jobs. They completely lack the temperament and skill set.
On call 2 When I asked why the inspection report neglected to state whether leaks were checked, Larry became irate and placed me on hold and then hung on me. I had to call him back and the conversation deteriorated further. I had to repeat my concerns several times. One would think he'd have the common sense to write them down.
Carl who I spoke with (4th call) was polite and did not cut me off like the others but clearly had no intention of going the extra mile.
When I did not move forward, enter Rod Helaire. His text message:
"Hello Nicholas, this is Rod Helaire, the sales manager for BMW of San Francisco. I wanted to be certain that you had an exceptional sales experience and that all of your questions or concerns were addressed by Carl. Please advise if there is anything I can do to assist in acquiring your next vehicle. I know you have choices, and I thank you for the opportunity to serve you. A courtesy text back would be greatly appreciated."
Rod Helaire, abruptly cut off communication when I asked for a photo of roof panel and that sunroof functioned (common failure).
So clearly empty rhetoric is the playbook here. If you're counting on integrity—Think again! Disgraceful.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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On call 2 When I asked why the inspection report neglected to state whether leaks were checked, Larry became irate and placed me on hold and then hung on me. I had to call him back and the conversation deteriorated further. I had to repeat my concerns several times. One would think he'd have the common sense to write them down.
Carl who I spoke with (4th call) was polite and did not cut me off like the others but clearly had no intention of going the extra mile.
When I did not move forward, enter Rod Helaire. His text message:
"Hello Nicholas, this is Rod Helaire, the sales manager for BMW of San Francisco. I wanted to be certain that you had an exceptional sales experience and that all of your questions or concerns were addressed by Carl. Please advise if there is anything I can do to assist in acquiring your next vehicle. I know you have choices, and I thank you for the opportunity to serve you. A courtesy text back would be greatly appreciated."
Rod Helaire, abruptly cut off communication when I asked for a photo of roof panel and that sunroof functioned (common failure).
So clearly empty rhetoric is the playbook here. If you're counting on integrity—Think again! Disgraceful.