This is the worst BMW ever! I’m very frustrated about BMW SF location. I bought additional warranty when I bought my car. However my documents hasn't provided to Lithia. I called to Lithia when my car was broken, I was told I am not under their system because my documents haven't sent by BMW. I needed to pay even I have warranty! I had so many phone call with BMW SF John Myer (Finance Manager), Jessica Cortesvera (Finance Manager), Eugene Villena (Sales Manager). They do not their job, very unprofessional. They do not care customer needs. It has been three weeks and my documents hasn't provided yet. I cant file a claim. My documents should have been sent two months ago when I bought my car. I do not recommended BMW SF!
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