THE WORST DEALERSHIP EXPERIENCE I HAVE EVER HAD!!!!!!!!
Please, do yourself a favor and never go there.
I paid a $2000.00 repair in service. My car wasn't repaired properly the first time. I was told to bring it back by the service manager and he would make it right.
While waiting in the lobby, after driving and additional two hours for the second time, and another day off from work. I hear the service adviser talking to the service technician who worked on my car.
The conversation lead to a not my problem kind of deal.....
Mortified I got up and spoke to both of them and let them know my car wasn't fixed properly the first time.......
Could you please help me I asked? I just want my car fixed for what I originally brought it in for, and already paid for.
I ended up speaking with the General Manager John Musilli on the phone.
He consulted the Owner, a Mr. Gregory. They both exuded a not our problem kinda attitude, and strongly disagreed with my concerns.... WOW
This just solidified that this dealership has a "CULTURE PROBLEM", from the top to the bottom.
A real we are the only game in town mentality!!!!!!
Customer beware, and for goodness sake, STAY AWAY!!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Please, do yourself a favor and never go there.
I paid a $2000.00 repair in service. My car wasn't repaired properly the first time. I was told to bring it back by the service manager and he would make it right.
While waiting in the lobby, after driving and additional two hours for the second time, and another day off from work. I hear the service adviser talking to the service technician who worked on my car.
The conversation lead to a not my problem kind of deal.....
Mortified I got up and spoke to both of them and let them know my car wasn't fixed properly the first time.......
Could you please help me I asked? I just want my car fixed for what I originally brought it in for, and already paid for.
I ended up speaking with the General Manager John Musilli on the phone.
He consulted the Owner, a Mr. Gregory. They both exuded a not our problem kinda attitude, and strongly disagreed with my concerns.... WOW
This just solidified that this dealership has a "CULTURE PROBLEM", from the top to the bottom.
A real we are the only game in town mentality!!!!!!
Customer beware, and for goodness sake, STAY AWAY!!!!