On Oct 31, BMW Darien picked up my vehicle for an oil change, but afterward my car became undrivable. When my son drove off the lot, he noticed a knocking sound and called the dealership — he was told someone would call back, but no one ever did.
I called multiple times, including texting for days and got no response. On Nov 10, I spoke with Xavier, who said he’d alert the manager, but TJ called whom I have been trying to reach for days, called instead and was extremely rude. He refused to diagnose my now-nonstarting car, saying it wasn’t related to the oil change.
I recently purchased. Two weeks earlier, I tried to buy a car from Darien but ended up purchasing my 2026 elsewhere due to poor service—that should’ve been my clue not to go there.
I chose Darian for oil change because of the listed good reviews, but that was not my experience. I’d caution others, especially people of color, to think twice before going here.
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I called multiple times, including texting for days and got no response. On Nov 10, I spoke with Xavier, who said he’d alert the manager, but TJ called whom I have been trying to reach for days, called instead and was extremely rude. He refused to diagnose my now-nonstarting car, saying it wasn’t related to the oil change.
I recently purchased. Two weeks earlier, I tried to buy a car from Darien but ended up purchasing my 2026 elsewhere due to poor service—that should’ve been my clue not to go there.
I chose Darian for oil change because of the listed good reviews, but that was not my experience. I’d caution others, especially people of color, to think twice before going here.