I purchased a 2018 Ford F150 XLT super crew cab from them in March, 2019 from a very reputable salesman and manager at the time named Chad Koch. The sale and follow up to the sale went perfectly. I recently received two flyers in the mail, two months in a row. Both flyers were offering to buy back my truck at a certain price, plus an additional 20%. I disregarded the first flyer as spam mail. Upon receiving the second mailing, which was actually a letter, I decided to call BA Ford in Mansfield. I spoke to Abbie regarding the mailings. I asked at least three different ways if the offer was legitimate as long as my truck was in the condition I said it was in. I also told her I was driving from approx. 90 minutes away to sell them my truck. I was assured every time I asked this was a guaranteed offer for my truck and "we wouldn't conduct business that way" meaning her word was valid. I make the long drive to BA and was met by an older gentleman. I told him I had an appointment to meet with Abbie. He said she actually only assists with mailing promotional offers and I would be assigned a salesman. I sit down with a nice enough salesman named Dan. He asks for my keys to look over my truck. So far, so good. Dan then comes back with a ridiculous lowball offer for my truck, which was at least $10,000 less than the price I was guaranteed on the phone by Abbie. I told him no way and Dan called over another employee named Pete. I then went back and forth with Pete and Dan to no avail. I was told Abbie's word meant nothing and she doesn't have the authority to make an offer on my truck. Needless to say, I walked and sold my truck the following day to another dealership for considerably more than what BA had offered me. Avoid this dealership at all costs. They will lie to get you in the door and then act like you are wasting their time when you travel there to close what you think is a valid deal. I will never step foot in any BA dealerships ever again.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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