They contacted me because they saw I was interested in selling my truck ( I was on various sites researching my truck's trade-in value, and it seems they must track some of those sites). Anyway, I explained to them several times that I was looking at trade in value and that I had a couple of offers from carmax and nerdwallet. The lady I spoke to said that they usually (key word) do better than them. I figured, what the heck, they are only an hour away, why not. Now, I was brutally honest about rating my truck, actual mileage, scratches, as well as the accessories. Well, they lowballed me by $3000.00 and made it sound like they were being very generous and magnanimous about the whole deal. I told him he was low and thanked him for his time. He was a bit taken aback about that. Asked me if I wanted his estimate, said I could keep it or even throw it in his face if I wanted to. Okay, I did kinda chuckle over that. Obviously, he has done this before with limited success. As I left, he tried to engage and explain his position, I just smiled and left. The lady I originally spoke to sent me a half-hearted apology email that made me chuckle, too.
Update: I sold my truck to Driveway.com for $25,150. Blaise Alexander offered to go as high as $22,000 (after telling me it was only worth $21,000 and change). Even though I was only asking for trade-in value, I was prepared to take $24,000 when I went there. Lucky for me, they low balled me. I guess I owe them a thank you.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Update: I sold my truck to Driveway.com for $25,150. Blaise Alexander offered to go as high as $22,000 (after telling me it was only worth $21,000 and change). Even though I was only asking for trade-in value, I was prepared to take $24,000 when I went there. Lucky for me, they low balled me. I guess I owe them a thank you.