The short version: I would recommend against using Bill's on Broadway because of high prices, lacking quality of work, and poor business practices.
The long version: Genuinely nice people, but I would recommend strongly against using them for any vehicle maintenance or repair. Prices are much higher than what you would find at most places, and the accuracy of their work is below average in my experience. Spent close to $2,500 in two years of taking my vehicles there, so I have quite a bit of experience to speak to.
Recently decided I wouldn't go back due to their unwillingness to honor a warranty. Had my break pads, rotors, and calipers replaced in February of 2022. In the year that followed, I drove just over 4,000 miles. I noticed some uneven tire wear on the front left tire and kept hearing some noises that concerned me, none of which was happening before. I took my truck back to have them repair, but they were unwilling.
All I wanted was for them to honor their warranty, but they instead performed an inspection of the truck (which they wanted to charge me $91 for) and told me there was close to $3,000 of repairs that were needed. While noting the brakes were part of the problem, they said that fell outside of warranty because of these other issues they had now found. Coincidentally they had performed the same inspection in February of 2022 and had not noted the problems they were now claiming existed.
The entire experience left a bad taste in my mouth. I wouldn't label them as dishonest, but it certainly seemed like they weren't honoring their word.
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The long version: Genuinely nice people, but I would recommend strongly against using them for any vehicle maintenance or repair. Prices are much higher than what you would find at most places, and the accuracy of their work is below average in my experience. Spent close to $2,500 in two years of taking my vehicles there, so I have quite a bit of experience to speak to.
Recently decided I wouldn't go back due to their unwillingness to honor a warranty. Had my break pads, rotors, and calipers replaced in February of 2022. In the year that followed, I drove just over 4,000 miles. I noticed some uneven tire wear on the front left tire and kept hearing some noises that concerned me, none of which was happening before. I took my truck back to have them repair, but they were unwilling.
All I wanted was for them to honor their warranty, but they instead performed an inspection of the truck (which they wanted to charge me $91 for) and told me there was close to $3,000 of repairs that were needed. While noting the brakes were part of the problem, they said that fell outside of warranty because of these other issues they had now found. Coincidentally they had performed the same inspection in February of 2022 and had not noted the problems they were now claiming existed.
The entire experience left a bad taste in my mouth. I wouldn't label them as dishonest, but it certainly seemed like they weren't honoring their word.