Soluciones Empresariales
English Español
SureCritic / Concesionario Ford / Bill Pierre Ford
business image

Bill Pierre Ford

Puntuación Promedio
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
3.0
(75 Reseñas)
9
Escribir una Reseña
SureCritic puede ayudar con la retención para tu negocio
Aprende Más

Detalles de la Puntuación

5 stars
38%
4 stars
8%
3 stars
6%
2 stars
6%
1 star
40%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores™
-
Promedio de ReScores™
9
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle. Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle.

Categorías
Concesionario Ford, Concesionario de coches nuevos, Reparación de automóviles
Contacto
(206) 364-2200
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
11525 Lake City Way NE Seattle, WA 98125
Obtener Direcciones

Detalles de la Puntuación

5 stars
37%
4 stars
16%
3 stars
5%
2 stars
5%
1 star
35%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores™
-
Promedio de ReScores™
9
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle. Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle.

Categorías
Concesionario Ford, Concesionario de coches nuevos, Reparación de automóviles
Contacto
(206) 364-2200
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
11525 Lake City Way NE Seattle, WA 98125
Obtener Direcciones

Detalles de la Puntuación

5 stars
37%
4 stars
<1%
3 stars
25%
2 stars
25%
1 star
12%

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas™

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores™
-
Promedio de ReScores™
9
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle. Bill Pierre Ford has a large inventory and competitive pricing. We are ready to serve you and are commited to customer care at Bill Pierre Ford. Our goal is to provide quick and correct service every time with every vehicle.

Categorías
Concesionario Ford, Concesionario de coches nuevos, Reparación de automóviles
Contacto
(206) 364-2200
Horarios de Negocio No Proveídos

Horario del Negocio

* Pacific Time (Us & Canada)
11525 Lake City Way NE Seattle, WA 98125
Obtener Direcciones
Reseñas de Todos los Departamentos'
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
3.0
(75 Reseñas)
Escribir una Reseña
Reseñas Recientes
EN
gravatar
ELIAS N.
Seattle, WA
Ford Escape
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/06/2023
cliente verificadoCliente Verificado
10
Quick Service
There was a recall on my vehicle, so I scheduled an appointment. The service was completed quickly, while I waited.
GM
gravatar
GARY M.
Lake Forest Park, WA
Ford Focus
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/23/2022
cliente verificadoCliente Verificado
0
Can't get my car, never contacts me
My car has been in for months. I understand the delay with parts, but the parts came, they updated the transmission computer, and then the car wasn't working well, had it warnings. Bill said that it's a wiring, and they'll get it right fixed. That was over a month ago, and they'll never contacts me unless I reach out to him and he's always saying that they're looking into it right now and it should be soon, but never contacts me. I'm wondering if I should engage a lawyer because this is ridiculous.
LV
gravatar
LUKAS V.
Seattle, WA
Ford Focus
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/05/2022
cliente verificadoCliente Verificado
4
TOO MUCH TIME WAITING….
I had an appt for 1pm . They start to work my car was 2pm and I left that place 3:30pm. Too much time for someone who has an appt booked weeks before. Why there’s appt if they’ll start to work your car one hour later than it was booked.
AA
gravatar
ABSHIR A.
Seattle, WA
Ford Explorer
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/08/2022
cliente verificadoCliente Verificado
0
Wirwar experience
I don’t want to go in to details but you lost my business.
JR
gravatar
JODI R.
Seattle, WA
Ford C-Max Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2022
cliente verificadoCliente Verificado
10
Greg is awesome!
Greg took care of everything on my list, even though he said service is usually just an oil change and checking fluids. I was very pleased with the service! To the company, I would change the address on the emails to remind me to get my car serviced. It sent me to the dealership, not to Ford service, which made me late for my appointment. It was not helpful.
Cliente verificado
Seattle, WA
Ford Expedition Max
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2022
cliente verificadoCliente Verificado
9
prompt, friendly service
As usual, I received prompt and friendly service!
Cliente verificado
Seattle, WA
Ford Mustang
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2022
cliente verificadoCliente Verificado
10
Great Service
Great Team
LZ
gravatar
LUCIA Z.
Seattle, WA
Mazda Mazda3 5-Door
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/02/2022
cliente verificadoCliente Verificado
10
Swift Magic!
Greg K, and everyone there did a fabulous repair on my stolen recovery!
Cliente verificado
Seattle, WA
Ford Fusion
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/08/2022
cliente verificadoCliente Verificado
5
Service is good but waiting isn't
The service was good and satisfied my needs. Although I think if you don't wait in the customer area they take advantage of time used to complete your maintenance.

The only thing I had done was an oil change, brake pad check, and courtesy check. I dont think that should take several hours.
SK
gravatar
SHAWN K.
Seattle, WA
Ford Fiesta
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/14/2022
cliente verificadoCliente Verificado
10
Problem solved
Thanks Paul!
JP
gravatar
jon p.
Anacortes, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/08/2022
0
Categoría: Sales
Don’t deal with bill primo
My brother bill primo has taken advantage of his niece
I asked to buy a car for my daughter that had a clean car fax with lower miles and no damage
He sold her a theft recovery vehicle with lots of damage
When I asked him about the car he told me there was no reason to come by and look at it it was very nice and exactly what I asked for
It’s been our weeks of me trying to have them undo the deal
She is unable to finance the residual due to lack of income and the way he is trying to get the car financed is less then reputable
Cliente verificado
Seattle, WA
FORD TRUCK BRONCO
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/19/2022
cliente verificadoCliente Verificado
0
Dishonest financing
Everything was great until I went to financing (I was already pre-approved).
SM
gravatar
SONIA M.
Lake Forest Park, WA
Ford Focus
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2022
cliente verificadoCliente Verificado
9
Prompt service.
My Ford Service Advisor takes care of my car needs. Paul Salazar has been my Service Advisor for the last 20 plus years.
CD
gravatar
Chad D.
Seattle, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/13/2022
0
Categoría: Sales
Worst Dealer Experience Ever
I went online last year and ordered a fully loaded, brand new, Mustang Mach E from Ford. Ordering it this way meant the price was locked in at MSRP and really all Bill Pierre had to do was sign the final papers and give me the car when it arrived. With the incompetent crew they have at the dealer they couldn't even do that. When my car arrived after a 6 month wait, the dealer didn't even contact me. Ford emailed me and I had to reach out to Bill Pierre. Once I got ahold of someone in the sales department they informed me they had scratched my car on delivery but asked me to come in the next day to do the paperwork. I am pretty understanding that things happen, so I went in the next day and did the paperwork. After spending 5 hours at the dealer they were finally able to process all the paperwork which seemed like a strangely challenging task for a group whose job is selling cars. (no trade-in, financing pre-approved, direct through Ford- should have been the simplest task ever) Even after 5 hours though, they still couldnt tell me where my car was. They had actually lost my car and couldn't tell me where it was being repaired or when I would get it back. It took me 4 days to finally get an update from them on a car that I had now already paid for. The next week they eventually delivered my car to me. However, this wasn't even something they could do right. They delivered me a car without temporary license plates or an owners manual. The owners manual had the code to the car door in it, which normally wouldnt be a big deal but since I was planning on driving this car with my phone as the key a backup entry code is a nice piece of mind. The incompetent sales staff once again couldn't help me and I finally had to get through to the customer service manager, Jody. After waiting another three days they were able to find my owners manual and email me temporary plates so I could legally drive my car.

At this point, I thought I was done dealing with the ridiculous sales team, but nope, not out of hot water yet. When I went to take off the hideous Bill Pierre license plate frame they hung on the car, I found that the entire section of the car covered by the plate was where they failed to properly repair the paint on the car. This is a brand new car, and when they had fixed the scratch on my bumper that occurred during delivery, they were so lazy fixing it that they got overspray on the car with a very obvious tape line and then just covered it up with a paper license plate. Totally unacceptable and dishonest.

Over the next two months I tried to get my car fixed to my expectations. At every step of the way I had to hound the customer service manager to get the help I was desperately looking for. They took my car for an entire week and gave me a trashed Ford eco-sport as a loaner car. They made a bunch of excuses about a vehicle shortage, but it was insanity to give me an absolute beater after I had just paid full price for a brand new car that they had damaged and then expect me to drive an absolute piece of junk while they tried to fix their mistake. After the entire week, they told me it was ready to come pick up. When I showed up the sales man told me he was sorry but they hadn't fixed my car. They had tried to buff out the overspray and if anything made it worse. The flawed paint was very obvious and could be spotted from a mile away.

I brought the car in a second time and they once again had it for several days. This time they still couldn't fix the paint properly. When I complained to the customer service manager that it still wasn't done correctly she told me she didn't know how that would be possible given how they did the repair. At this point I gave up. I had invested probably 40 hours of my time going back and forth with the dealer to fix their mistake. They never once went the extra mile or went above and beyond but consistently did the absolute bare minimum only because I was begging them to.

I love my new Mustang Mach E. It's been an awesome car. I will buy more Fords but never again from Bill Pierre. Dishonest, Lazy, and the worst car buying experience I've ever had. I suggest you take your business elsewhere.
Cliente verificado
Seattle, WA
Ford F-150
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/03/2022
cliente verificadoCliente Verificado
8
Service was great work was done in timely fashion, but you charge to use a CC for payments now?
The work was great the customer service was great (I have been working with Greg for years).

My complaint is with the billing. Since when do you charge extra to use a credit card you are not some little mom and pop outfit. It is a very small thing overall but I find that it irritates me a lot still, weeks later.
Negocios Cerca de Ti
Dino's Auto Care
91
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(136 Reseñas)
Automedics
90
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1,016 Reseñas)
Eastside Automotive & Tire
92
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(809 Reseñas)
Fix Auto Seattle Metro
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,904 Reseñas)
Performance Motors
95
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(653 Reseñas)
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.