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Dora L.

Brownsville, TX

01/24/2024

Categoría: Service

Unresolved New Car Issue

I bought a 2024 Tuscan on Jan 2nd and actually had a surprisingly good experience doing so. But, before I rolled away, I noticed 3 discoloration spots on the drivers side door. Night manager came out to look at it and said he'd never encountered this issue. I was told that they'd report it & I would be notified to bring in my car. I did as asked & drove from Brownsville to a 3RD PARTY REPAIR SHOP IN MERCEDES on Fri. Jan 5th! Shop owner, Elena, said she'd also never encountered that paint issue & communicated with Mr. Puga at the Hyundai dealership. As I teacher, I returned to work on Jan 9th, and Joseph, my salesman, was supposed to bring me a loaner while my car was inspected, but I had to call and ask when they'd start to work on my car on Jan 11th, becausenothing had happened. He picked it up that night and based on my Hyundai notification, it was parked, UNLOCKED, at the dealership, for over a week. I've been driving the loaner ever since. No on called me with news, so I had to call them. Mr. Puga said that they were still waiting for Hyundai to decide what to do. I am so disappointed and angry. The month is almost over and I still don't have a resolution. I bought a new car and will pay handsomely for it. I should not get a bad factory paint job! Get me a NEW vehicle, same trim, same color and get it now! I have been more than patient, but I truly feel dooped. I thought doing business with Bert Odgen would better than this.

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