sub-par service, either really bad softskills or just outright jerk
During my recent service experience, "Mike" (the manager) blew up after I questioned what appeared to be a complete disregard for standard service quality, he commented obvious/blatant racial biased slurs, and discriminatory language. He needs help and should NOT be facing customers.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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