Proudly servicing the Smyrna/North Rutherford county area for over 20 years.Proudly servicing the Smyrna/North Rutherford county area for over 20 years.
Took my vehicle to shop for brake issue at approximately 4:30 on Tuesday Feb. 20 & was advised they would check it out and call me the next morning. No call from shop. Called Dan Friday Feb. 22 at 8:21 am and he said they hadn’t gotten to but the mechanic was taking it right away on a test drive and he would call me right back. Did not get a call. I called Dan back at 2:23 pm and stated the tech was in restroom (lol). I ask if there were any charges and immediately traveled across town, picked it up and took it to another shop. Not a single word from them. Not going back.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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