Had work done at two of the other shops nothing but issues lies and overcharging at the Carol Stream location
In the past couple years, depending on the location is which shop I have gone to in about two years I’ve probably spent over $8000 in repairs with these guys first time I go to the one in Carol Stream I was having some coolant and heat issues so they tell me oh it’s the thermostat which is not like the old school swap out. I’m about 20 minutes cost 600 some dollars little over a week later temperatures still going up and mind you they had flush the radiator all this other kind of stuff so then when I bring it back in, he told me oh there’s a leak in the radiator, why didn’t you find that when you were flushing it when you replaced the thermostat so now another $1400 for a new radiator and installation when my car went in. Everything else was working fine but now I don’t have any windshield washer fluid squirting on the front windshield which is a little tough to drive in the winter without that, so I went in there the other day they had it for four hours put a new windshield washer pump and then they come out and say oh well maybe something went wrong with your wiring nothing went wrong with my wiring in that short period of time and you guys don’t want to fix it they had to pull the front clip off to get the radiator out and I’m sure that’s when they messed up my windshield washer fluid incident. The rear one works fine I asked them could they switch the hose from the working pump to the front windshield wiper they looked at me like I was dumb , I guarantee you the Carol Stream location made it so you lost a customer at any of your locations. I will also be speaking to a lawyer about this as you guys know that you messed up. I just don’t want to fix the issue at your cost.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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