Read the one stars! Not the 5 stars receiving discounts for positive reviews.
This location in Oswego, IL provided me with great quality work until about a year of me going here they went down hill. Inexperienced mechanics who break parts on your car and attempt to give it back broken until you notice your self.
The alignment was way off so I took it to another location they caused me of doctoring photos, this not being their shop, they finally called the “technician” who worked on my car and had a POW wow while I sat waiting for a half hour. The manager kept asking how much the other alignment was, why I went there, and finally said I need a receipt or I can’t help you.
The manager should have stated he needed a receipt from the beginning. This does not excuse that my alignment was off when I picked the car up. Honestly last time I will be going to Bartel’s. For a place that acts highly certified and like they are professional perhaps they could properly trim “technicians” how to do their work properly. Only people who are trained is managers to persuade you your car has other problems when it really just needs an actual certified technician to look at your vehicle!
Their prices are a few dollars under a dealerships price, the smarter choice is to just going to a dealership for your work or check other local locations.
Highly disappointed with my experience at this location as I have been here several times in the past year and I’m just now realizing they are just looking for a costumer to come back with new problems every month. Look for another cash cow. The owner of Bartel’s would be highly dis satisfied if he actually stepped foot in this place.
Check out suburban tire, firestone, or preferably Chevy,Ford, & other reputable dealers.
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The alignment was way off so I took it to another location they caused me of doctoring photos, this not being their shop, they finally called the “technician” who worked on my car and had a POW wow while I sat waiting for a half hour. The manager kept asking how much the other alignment was, why I went there, and finally said I need a receipt or I can’t help you.
The manager should have stated he needed a receipt from the beginning. This does not excuse that my alignment was off when I picked the car up. Honestly last time I will be going to Bartel’s. For a place that acts highly certified and like they are professional perhaps they could properly trim “technicians” how to do their work properly. Only people who are trained is managers to persuade you your car has other problems when it really just needs an actual certified technician to look at your vehicle!
Their prices are a few dollars under a dealerships price, the smarter choice is to just going to a dealership for your work or check other local locations.
Highly disappointed with my experience at this location as I have been here several times in the past year and I’m just now realizing they are just looking for a costumer to come back with new problems every month. Look for another cash cow. The owner of Bartel’s would be highly dis satisfied if he actually stepped foot in this place.
Check out suburban tire, firestone, or preferably Chevy,Ford, & other reputable dealers.