Jen, thank you for sharing your feedback. We are sorry to hear about your concerns. At Balise, we take pride in delivering high-quality repairs and ensuring our customers are satisfied with the results.
When you brought your vehicle back to us, we carefully inspected it and noticed multiple points of damage including some on the opposite side of where we worked on your vehicle. These issues were not present when we completed our original repairs, which suggests they resulted from some kind of incident after the work was completed.
For reference, we maintain photos of your vehicle showing its condition upon completion of our repairs. If you’d like, we’d be happy to share those with you. Feel free to contact our collision director, Brent, at 508-944-7718, and he’d be glad to further assist.
Your satisfaction is important to us, and we’re here to help however we can.
The hood doesn't line up and there is something under the paint that is working its way out. I have been trying to get them to fix it forever. When I finally pressed them today, they accused me of being in another accident. I'm not sure how debris gets under their paint job in an accident, but that's what they claim. That's so nice of them to accuse me of committing fraud.