Reseñas de Departamento de servicio's

4.5

(511 Reseñas)

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Margaret V.

New Albany, IN

08/08/2024

Terrible customer service

I have purchased three new cars from this location, when it was Bales, and was considering a fourth. However, the customer service has gone so far downhill, it is making me reconsider. While the work performed is satisfactory, the service department is unresponsive to phone calls, even though the voice mail message says calls will be returned. I understand that they get busy, but I have been waiting on a return call for over 10 days. I don't anticipate I will hear back. And this is common! This, plus it taking weeks many times to get an appt for a recall matter, is unacceptable. I love my Hyundai, so this is disheartening. Bachman just doesn't care like Bales did. Very sad!

Lucas B.

Ramsey, IN

04/23/2023

All around excellent

Steve Clubb and all staff were very respectful and prompt. The worked with me very well and in a timely manner. Definitly happy with the services.

Juanita M.

Jeffersonville, IN

08/24/2022

Lack of communication

Service Consultant Vick Perry and Dara Bowman did their job and was very professional. However, since Dara Bowman had a family emergency and had to leave work early on 8-23-22. I called several times and the calling center employee/s was very rude and unprofessional. I had to call back at least 4 times and I kept telling him that no one was answering the numbers that he was forwarding the calls to. His reply, "Mam, what do you want me to do about it", they all probably gone for the day. As, a result I missed a very important doctors appt. on 8.24-2022. Communication with customer need improving.

Virginia S.

New Albany, IN

2018 Hyundai Sonata

04/06/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Your Customer service is awesome and appreciate it!

TINA F B. de Bachman Hyundai respondió el 04/11/2022 06:23 AM

THANK YOU FOR YOUR FEEDBACK. WE STRIVE TO PROVIDE EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Shelby L.

Jeffersonville, IN

2019 Hyundai Tucson

04/01/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great experience!

Would come back

TINA F B. de Bachman Hyundai respondió el 04/11/2022 06:21 AM

THANK YOU FOR YOUR FEEDBACK. WE STRIVE TO PROVIDE EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Hilda K.

Jeffersonville, IN

2015 Hyundai Elantra

03/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

The staff is honest and very professional in the work they perform. Ms. Dana and Ms. Mandy are excellent managers. They are very conscientious.

TINA F B. de Bachman Hyundai respondió el 03/21/2022 08:23 AM

THANK YOU FOR YOUR FEEDBACK. WE STRIVE TO PROVIDE EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Cliente verificado

Louisville, KY

2020 Hyundai Palisade

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Exceptional service for an exceptional brand

Scheduling service could not have been easier. Service department was ready for my car, provided a shuttle to my work and back and completed the service on time. No reason to take my Hyundai anywhere else.

TINA F B. de Bachman Hyundai respondió el 03/18/2022 06:25 AM

THANK YOU FOR YOUR FEEDBACK. WE STRIVE TO PROVIDE EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Cliente verificado

Sellersburg, IN

2017 Hyundai Sonata

03/10/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service!

Bachman always gets my car in quickly for service needs. Never disappoints with their customer service and quality service.

TINA F B. de Bachman Hyundai respondió el 03/10/2022 05:48 AM

THANK YOU FOR YOUR FEEDBACK. WE STRIVE TO PROVIDE EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Cliente verificado

Clarksville, IN

2018 Hyundai Elantra Gt

03/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Strike 2

No one seems to know what they're doing. This is twice now where I have come away from Bachm Hyundai after an oil change with an experience that does not want me going back. If a car's tire needs to be replaced or plugged. Then please do so, sending me away without any solutions or repair work being done is not the way to conduct business. I never had any of these issues when it was Bales Hyundai. I did take my car somewhere else, and they took care of me. I called Bachman Hyundai a week ago to schedule an appointment to get my tires worked on, (and even though I took it to another business that day to get my car taken care of.) NO ONE AT BACHMAN HYUNDAI HAS EVEN RETURNED MY CALL FROM A WEEK AGO about the appointment I was told I needed to schedule. Thanks for all of the stress and the confusion.

TINA F B. de Bachman Hyundai respondió el 03/08/2022 07:01 AM

I am very sorry you had such a hectic confusing visit. I would really like to speak with you to see what can be done to retain you as a customer. Please feel free to call 812.258.3212.
Repsectfully,
Tina Bowman
Customer Advocate
Bachman Hyundai

Cliente verificado

Borden, IN

2016 Hyundai Sonata

02/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good job

Keep it up.

TINA F B. de Bachman Hyundai respondió el 02/14/2022 01:09 PM

THANK YOU FOR YOUR POSITIVE FEEDBACK. I AM GLAD WE ARE PROVIDING EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Cliente verificado

Charlestown, IN

2015 Hyundai Sonata

01/25/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great job !

Service this time for what was done was great. Fairly Quick oil change and air filter replacement. Victor did a great job on service. Was polite also.

Dwayne C.

Louisville, KY

2012 Hyundai Azera

01/24/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent customer service

Was greeted and treated with excellent customer service.

Anthony H.

New Albany, IN

2018 Hyundai Kona

01/22/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Very polite organized got car done early

TINA F B. de Bachman Hyundai respondió el 02/09/2022 11:44 AM

THANK YOU FOR YOUR POSITIVE FEEDBACK. I AM GLAD WE ARE PROVIDING EXCELLENT SERVICE. THANK YOU FOR CHOOSING TO SERVICE WITH US.
TINA BOWMAN
CUSTOMER ADVOCATE
BACHMAN HYUNDAI

Jeffrey W.

Minier, IL

2014 Hyundai Sonata

01/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Bachman HYUNDAI, must have a fantastic Parts and Service Mechanics team!

The Hyundai Forever Warranty is for REAL! Broke down 5 hours from home...after diagnosed as engine failure...engines were in short supply due to pandemic and manufacturing issues...it would be about 90 days to get new engine and installation completed...somehow these folks got it done in less than 30 days! THANKS...BACHMAN HYUNDAI to PARTS and MECHANICS folks!! You ROCK! Car back home in Minier Illinois!

Cliente verificado

Jeffersonville, IN

2020 Hyundai Kona

01/10/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Shuttle service is very nice

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