Zero star. This place was the worst dealer. I was looking for 2021 Sienna XSE. An internet sales person, Nicholas Martinez contacted me via TrueCar around 9 am on 3/31/21. He gave me almost best price even though it had some high estimated purchase options such as sales tax, registration fees. I made appointment to see him and the car at 8 pm. He also sent me email and text message to confirm my appointment. I visited this dealer around 7:45pm and met him. He wanted to use restroom first. OK. That's fine. He was back after 5 minutes and told me that the car was not available. Wow! He should had told me it before I visited the dealer. He made me waste of time and lost the chance to contact another dealer. Toyota Sienna would be the first minivan in my life, and the sales person gave me the worst experience for the first Toyota dealer visiting. Same day, I received email from this dealer general manager Kevin Naderi. He asked me the feedback about the dealer visiting experience. I responeded to his email with this story. But he never follow up about my experience. Truecar website still have showed that Sienna XSE is available in this dealer. Visit another dealer. If you have to go to this dealer, please avoid this internet sales person. Make sure three times (at least) if the car is available.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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