Autonation Hyundai Tempe is your Phoenix area dealer. We are located in Tempe, AZ, and proudly serve customers from Mesa, Chandler, and Scottsdale. Our Service Department is trained and ready to help with all of your vehicle maintenance needs. Call us today or visit our website to schedule a service appointment. Autonation Hyundai Tempe is your Phoenix area dealer. We are located in Tempe, AZ, and proudly serve customers from Mesa, Chandler, and Scottsdale. Our Service Department is trained and ready to help with all of your vehicle maintenance needs. Call us today or visit our website to schedule a service appointment.
I’ve been bringing my 2019 Hyundai Sonata to this Hyundai service center for years and had generally trusted them with my car. Recently, I noticed an oil leak, so I brought it in on a Wednesday. They told me they would check it during an oil change. My service advisor, Max, came back and said the issue was simply a washer that needed to be placed and tightened, which they handled during the oil change at no extra cost. I left feeling relieved and happy that the problem was resolved.
I didn’t drive the car again until Saturday, when I discovered the oil leak was now much worse than before. Since I was worried about driving 30 miles back to the dealership in that condition, I took it to a nearby Firestone for a quick inspection. They told me the oil pan was cracked, likely because a screw had been overtightened, and recommended I return to the dealership since the damage appeared to have happened during the recent service.
I ended up having to tow the car 30 miles back to Hyundai on Monday and explained everything. After waiting seven hours with no call or text update, I had to reach out myself. Max simply told me the oil pan was cracked (which I already knew) and that it would cost $850 to repair. I explained that I had not driven the car since Wednesday, had definitely not had another oil change anywhere else, and that the cracked oil pan had never been mentioned during my previous visit. The most logical explanation was that the damage happened during their service.
Instead of taking responsibility right away, Max dismissed my concerns and made excuses for why it couldn’t have been their fault, even suggesting they may have just missed the crack during the oil change, which is not something you should expect from the very dealership that services the vehicle. Eventually, after more back and forth, they agreed to replace the oil pan and only charge me for the part ($250) while covering the labor at no cost. This should have been identified and handled correctly the first time. Having to bring the car back a second time, deal with towing, and be without my car for days was a major inconvenience.
Unfortunately, the frustration didn’t end there. When they finally returned my car, I discovered they had bent the hood!!!!
At that point, I was beyond frustrated. What should have been a simple repair turned into an exhausting experience filled with poor communication, unnecessary stress, extra costs, lost time, and now additional body damage to my vehicle. It honestly felt like every time I got the car back, there was a new problem.
This entire experience has been disappointing and has completely destroyed my trust in this service center. After years of bringing my car here, I expected much better accountability and customer service. Instead, I was left questioning whether I would ever trust this dealership, or even buy another Hyundai, again.