AutoNation Hyundai Mall of Georgia, formerly Team Hyundai Mall of Georgia, is located in Buford, GA and provides service to the greater Atlanta area. Our highly skilled technicians are here to assist you with all of your service needs, from routine maintenance, to major repairs, and even custom parts and accessories! Call us today to AutoNation Hyundai Mall of Georgia, formerly Team Hyundai Mall of Georgia, is located in Buford, GA and provides service to the greater Atlanta area. Our highly skilled technicians are here to assist you with all of your service needs, from routine maintenance, to major repairs, and even custom parts and accessories! Call us today to schedule an appointment, our visit our website to get started! ...more
I hate to do reviews but sometimes you have to. Purchase my second vehicle from these guys with plans to purchase a 3rd for my last child. The first vehicle purchase went well enough that I decided to purchase all my kid's vehicles at AutoNation. Complete no work was required from sales consultant, I walked in test drove the vehicle and purchased it. Over the next 4 months to present I've been trying to get the vehicle title for my credit union whom I got the vehicle loan from. Credit union trying to have me refinance my loan now at a higher rate if they don't receive the title. Over this time frame I've spoken with sales consultant Mrs. Grutadaurio who assured me that she would look into this problem and contact me the next day. After about 3 weeks of waiting with no phone call from her, I called AutoNation again and spoke with a young man and added him to a 3-way call with my credit union loan officer. He pleasantly and sincerely assured me he would also look into this matter and contact me the next day. Wish I could remember his name, but he definitely had me believe he would find an answer for me. Anyway, I never heard from him again. Contact finance department today 9/25/23, assured again he would look into this problem and contact me by email or a phone call.
So now we have reached the point where I am pissed, and this may end up costing me more money on a higher interest rate loan and seeking legal counsel. All over a damn used car and a business with poor customer service. Happily, smile and graciously greet you just long enough to receive the check and then they don't know you anymore.
I am a retired military guy, full of integrity and honor. I just don't get why others can't do right by other, I've done my part and been more than patient.
SMH.....