In my experience, this shop's business model is to mislead uninformed customers into expensive repairs that are fabrications of what is actually required. I had an engine light code #P219A (go ahead Google search it), their service writer held my vehicle for 12 days, telling me that it needed various valve repairs and they quoted a 90% chance it needed a new camshaft - the repair estimate was $6931.98.
It wasn't until I researched the actual code did I realize that the $6931.98 had absolutely nothing to do with the actual P219A code. As it was, they held the vehicle hostage until I paid $1311.93. Yes, their fee shuttle service is very convenient for Sun City residents but if you have an engine code either take it to an Autozone first - they will identify the engine code(s) for you for free (it's simple). Then research what the code actually is so that you are not ignorant to what is actually required to service your vehicle. Also beware of what they are charging you for parts. One example, they charged me $112.54 for one valve cover gasket. That same gasket sells for $41.99 at Autozone.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
It wasn't until I researched the actual code did I realize that the $6931.98 had absolutely nothing to do with the actual P219A code. As it was, they held the vehicle hostage until I paid $1311.93. Yes, their fee shuttle service is very convenient for Sun City residents but if you have an engine code either take it to an Autozone first - they will identify the engine code(s) for you for free (it's simple). Then research what the code actually is so that you are not ignorant to what is actually required to service your vehicle. Also beware of what they are charging you for parts. One example, they charged me $112.54 for one valve cover gasket. That same gasket sells for $41.99 at Autozone.