won't stand by their shoddy work. My daughter was driving from Seattle area to Easter Washington, when my Jeep blew radiator and head gasket. Had it towed to Yakima to Autometrics, everything we read said they were the best. Cost was $2800 to replace and repair, and was under the NAPA warrenty, should certain things go wrong.
My daughter brought it back to Seattle, and the next day the check engine light came on (after only 14o miles on the rebuild).
Checked code and it showed misfire cylinder one. Checked compression and it was 80 pounds. Took to a NAPA shop, they said cyl 1 was either done wrong or never done at all, as it was oval and the valve would not seat right. How this ever got past any qualified mechanic, I will never know. They said that everything check out before it left their shop. ( I recently read online that they forgot to tighten lug nuts on a car they worked on, kinda makes you wonder?) This cost me another $1400. They tell me it is not their fault and wont cover the extra work. Even though the machine shop did not do their job right. Countless e mails and texts and little or no communication from them. Very frustrating....next letters are to BBB and Attorney General, and looking for lawyer. Been trying to deal with this for a couple months.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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My daughter brought it back to Seattle, and the next day the check engine light came on (after only 14o miles on the rebuild).
Checked code and it showed misfire cylinder one. Checked compression and it was 80 pounds. Took to a NAPA shop, they said cyl 1 was either done wrong or never done at all, as it was oval and the valve would not seat right. How this ever got past any qualified mechanic, I will never know. They said that everything check out before it left their shop. ( I recently read online that they forgot to tighten lug nuts on a car they worked on, kinda makes you wonder?) This cost me another $1400. They tell me it is not their fault and wont cover the extra work. Even though the machine shop did not do their job right. Countless e mails and texts and little or no communication from them. Very frustrating....next letters are to BBB and Attorney General, and looking for lawyer. Been trying to deal with this for a couple months.