DO NOT USE THIS MECHANIC! We were loyal customers, bringing our Mini here for eight years. The past two years we spent thousands, trusting them. Jeremiah, the senior mechanic, was always respectful and Beaux, the manager, was friendly and had a kind demeanor. Things changed very quickly and the owner was AWFUL.
We brought our car in because it was over revving and they gave three recommendations, none of which were the clutch. We paid more than $1,000 this time, trusting them. A week later we brought it back because they “offer a warranty on their work” and they said they missed the clutch, they should have included it and it would cost $3,800 to replace.
Our car is 10 years old and, had they recommended a replacement, we would have gotten a new car (which we did yesterday). They refused to refund the misdiagnosis and refused to return our five polite but concerned calls. Beaux said “Chris has NEVER refunded anyone ever”. Chris, the owner refuses to take responsibility for poor service and despite our loyalty we were treated like jerks. In the end, the team was terrible and they robbed us of more than $1,000. Go to Christian Brothers Automotive for European cars or literally anyone else. Chris is AWFUL. They will take your $$$.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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We brought our car in because it was over revving and they gave three recommendations, none of which were the clutch. We paid more than $1,000 this time, trusting them. A week later we brought it back because they “offer a warranty on their work” and they said they missed the clutch, they should have included it and it would cost $3,800 to replace.
Our car is 10 years old and, had they recommended a replacement, we would have gotten a new car (which we did yesterday). They refused to refund the misdiagnosis and refused to return our five polite but concerned calls. Beaux said “Chris has NEVER refunded anyone ever”. Chris, the owner refuses to take responsibility for poor service and despite our loyalty we were treated like jerks. In the end, the team was terrible and they robbed us of more than $1,000. Go to Christian Brothers Automotive for European cars or literally anyone else. Chris is AWFUL. They will take your $$$.