Cliente VerificadoCliente VerificadoWe appreciate your feedback and understand the importance of transparency regarding repairs and replaced parts. Your suggestion will be considered as we strive to improve our service.
We appreciate your feedback Mae. We're delighted that you're happy with your service. All of the parts and repair work are readily viewable upon request. Just ask, we'll be happy to go over the repairs and parts replaced with you. Take care!
Cliente VerificadoWe appreciate your feedback and are pleased to hear about your positive experience with our service and pricing. Your recommendation means a lot to us.
Cliente VerificadoWe appreciate your continued trust in our services and are pleased to hear you are satisfied with the results.
Cliente VerificadoWe appreciate your feedback and are glad to hear that you found our pricing transparent and services prompt. Your satisfaction is important to us.
Cliente VerificadoWe appreciate your recognition of our service and professionalism. Your support is valuable to us as we strive to maintain high standards.
Cliente VerificadoWe appreciate your trust and confidence in us, as well as your referrals. Your support is invaluable to our business. Thanks Travis.
Cliente VerificadoWe appreciate your recognition of Nate's efforts and are glad to hear about your positive experience. Your feedback is valuable to us.
Cliente VerificadoWe regret the inconvenience you experienced and take your feedback seriously. We will take steps to address this issue and improve our processes.
Cliente VerificadoWe appreciate your feedback and are pleased to hear about your positive experience with our services and staff. Your satisfaction is important to us.
Cliente VerificadoWe appreciate your positive feedback and are glad to hear you were satisfied with our knowledgeable team's service on diesel trucks. Your support means a lot to us.
Cliente VerificadoWe appreciate your feedback and are pleased to hear you found our team trustworthy and knowledgeable. Your satisfaction with our service and pricing is highly valued.
Cliente VerificadoWe appreciate your recognition of our expertise and commitment to quality service. Your feedback reinforces our dedication to automotive care.
Cliente VerificadoWe appreciate your feedback and are pleased to hear that your issues were resolved efficiently. Your business is valued, and we look forward to serving you again.
Cliente VerificadoWe appreciate your loyalty and are delighted that our team has consistently come through for you. It's our pleasure to ensure you drive away informed and satisfied!
On Monday morning, I called and left a voicemail asking for an update—still no response. So I physically stopped by around 2:30 p.m. to check in. They still didn’t have an answer for me. After I left, I received a call saying they needed to do a diagnostic service costing around $400 because they couldn't identify the issue. Later that same day, I got a call saying my car needed a number of repairs and was sent a full estimate totaling approximately $3,288.
I don’t know much about cars, and since the man at AutoLab on the phone didn’t really explain to me why my car needed all those repairs, I decided to put the estimate through an AI chat to help break down each of the parts and the cost of everything.
After approving the repairs, I asked when I could expect the work to be done. I wasn’t given a clear answer, but I was told it would probably be finished by Thursday. On Friday, I received a call stating that they had actually called me on Wednesday to let me know the job was done, but since they didn’t hear back from me, they decided to follow up again on Friday. That was when I was finally able to answer the phone and speak with them. I let them know I would plan to pick up the car on Monday.
I wish they would’ve been more transparent and offered options, like fixing the most urgent issues first or helping me get the car running without taking on the full cost upfront. Overall, I didn’t feel like a valued customer. The lack of communication, misinformation, and steep pricing left me extremely disappointed. I would not recommend this place or return in the future.