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Cluster 12

Part 9

Issue 6

Speedometer 3

Problem 3

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Mihalis G. P.

Shawnee Mission, KS

01/08/2020

Complete Rip Off for Sparta and Service

I had a terrible experience with this company. I had my vehicle towed in to their shop for service as it would not start. Turns out it needed about $1700.00 worth of work. When I picked up the vehicle I was assured it was completely fixed and that they had done an inspection and repaired everything that was wrong. About a week later my speedometer and tachometer started going haywire. The speedometer showed I was traveling at 40mph when I was parked! I called them back and brought my car in and paid $761 to have the issue repaired. I was told that they don't know why this issue had been missed or why it happened. About a week passed. I was called and told the issue was repaired. When I picked up my car with their assurance that the matter was resolved, I did not even get to leave their lot before the speedometer showed I was moving at 40mph when I was parked! I had to leave my car AGAIN for them to fix. A week passed. I called them as they did not call me after a week passed, I was told my vehicle needed to have the "cluster" replaced. (My vehicle is a 1993 Camry that my mother left to me. She barely drove it and it had 46,000 mikes on it!) The replaced the cluster, but, here's the issue. The cluster they replaced it with reflected a mileage of 146.000 miles on it! In a matter of a day my car gained 100,000 miles! When they called me,, they informed me that they had attempted to turn back the miles but could not yet find a way to do it. I was told to simply call them and I could bring the vehicle back later, (since I had been without my car for so long), for them to take care of as they were still researching the mileage issue. When I went to pick up the vehicle, I was then told that the issue of the additional mileage was not able to be fixed! I was then told that I should go online and see if I could locate a cluster with lower mileage that they would install for free. I went home and located a cluster within minutes. I contacted the shop and told them that I located a cluster with 25,000 miles. I indicated that I would like to have the cluster I bought installed and the cluster that they installed with 146,000 miles removed. I indicated that I wanted to be refunded for the $245.17 I had to pay to purchase the cluster myself. The shop replied and refused to refund my cost for having to buy my own part. I pointed out that I was not satisfied with the part they installed and only accepted it because they assured me that I could return and have the high mileage issue resolved. This was not true. Had I known that a part that would, in effect, devalue my car because it added 100,000 miles, I would never have settled for that part. Why would anyone? They installed an inferior part that instantly affected the value of my vehicle and only told me that fact AFTER they installed it without my permission to do so... which I never would have granted! Why should I have to pay for my own part to replace one that I paid them for in the first place? I then called, made an appointment, and they installed the cluster that I purchased online but still refused to refund me for their inferior part. Moreover, they do not return my calls or emails. I called them on the day they took out the 146.000 mile cluster and left a message stating I wanted the cluster that they removed that had the 146,000 miles on it returned to me because, after all, I paid them for it already! They never responded. At this point, I decided that others should be warned about this "AAA" endorsed shop. I am now seeking legal remedy as I want my $245.17 refunded for what I had to pay to buy my own part.

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