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Oil Change 115

Auffenberg Hyundai 95

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Ms T.

Belleville, IL

04/25/2022

Categoría: Service

Poor service

Came into your dealership on 4/25/2020@6:00pm. There were 3 gentleman seated in there cubicle. Neither one acknowledged my presence. Not a great way to treat customers. Horrible experience for myself and my 2 daughters.

Centralia, IL

2015 Hyundai Tucson

03/18/2022

Tipo de Servicio: Maintenance

Categoría: Service

No communication

Haven’t got my car back yet and can’t get ahold of the service department to check on my car.

William G., Service Manager de Auffenberg Hyundai respondió el 03/22/2022 02:03 PM

I am in the process of checking this out,

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Shareef D.

Belleville, IL

03/17/2022

Categoría: Service

Very bad service and Awful treatment

I don’t know if they know what they’re doing but they aren’t doing it professional as what a big company supposed to be. It is not professional at all to ask a loyal customer to leave the facility because they wrote a bad survey about a service they had my sister shouldn’t deal with what she had in your dealer when she went to get her car fixed from the damages on her Santa Fe hood the car she bought and have a service contract with you too, the damages that been made by you on the service date you told her after the service that you are going to fix these scratches but not doing what you all promised to. Asking my sister to leave because she left a bad survey on you website that cost you company a lot of money without getting her car fixed is not professional at all. How a big company like auffenberg would be like that. The problem is I bought my car from your dealership and I have recommended to my sister. now I am so disappointed of your company and I wish if I could return my car and if my sister could too. Worst experience and service could ever happened ever. I have bought sonata 2021 from your dealership 8months ago and from no way the tires have exploded on me on the highway I returned to your facility and your company have said it is not your responsibility at all. how in the world that your company doesn’t has a year warranty on the new tires of your new Vehicles. my experience and my sister experience with your company have to be fixed if you are a responsible company.

Dave B.

O Fallon, IL

10/23/2021

Categoría: Service

Read Before Buying at Auffenberg

This is long, but read till the end and make up your own mind. My wife went to Auffenberg Hyundai to purchase a 2022 Tucson. (Specifically Limited Hybrid version) I was TDY at the time for the Air Force. With scarcity of new cars, she had to act immediately before it was snatched up. Unfortunately, my wife trusted the salesman (private message me if you want to know who it was) to treat her right and give her accurate information. First problem: It wasn’t a hybrid. It was a normal Limited. The salesman was in such a hurry to make a sale, he never went over the fact it wasn’t a hybrid. Second problem: When my wife asked if it was AWD, he said it was only FWD. She inquired that she thought the limited hybrid only came in AWD. He responded that the Midwest version only comes in the FWD and it would be a special order for AWD. He even said that AWD in this model is only good up till 8 mph and after that really wasn’t worthwhile. AWD is only good on slow ice and snow. (Huh??) Straight out lied about AWD. Instead of going over different models with AWD, he plowed ahead trying to sell this specific car. Our bad for not reading the owners manual of the vehicle and knowing the vehicle better than the salesman. Worse Problem: Lied about financing. We can qualify for any financing, but knew Hyundai was offering a $500 incentive to go through their financing. My wife specifically asked how much additional it would cost for HMF financing. He said that it would only cost an additional $62. She confirmed/asked multiple times. He even said we couldn’t pay it off until we paid 3 months worth of payments. (Huh??) She figured only $62 for financing over 3 months was great, so went ahead and bought the car for $36,995. ($39,381 w/everything) Once she brought it home, she was able to contact me (I was in the field all day) and had her take a picture of the car. Definitely not a hybrid. (No hybrid badge) I also calculated the financing. $451 over three months. (Almost the same amount we were supposed to save) I called Hyundai financing and they said we could definitely pay off immediately and there is no such thing as having to pay 3 months worth of payments. Called the manager at Auffenberg and told him of the horrible experience she had buying the car. The only thing he could offer is if he found a hybrid car in the next 72 hours, we could trade that in and pay the difference. I knew they would have no incentive to find a vehicle. Surprise--they didn’t find one. We called other Hyundai dealers in St Louis and they said they would never trade a car with Auffenberg. The other option was to have his appraiser look at the car and give us an offer. 20 additional miles, we brought it in and they offered us….$33,000. CARMAX offered us $38,000 for the car a day later. My wife could see the manager and salesperson hiding in their office. Wouldn’t even come out to talk to her. We talked to another Hyundai dealer in St Louis (he wanted to speak on condition of anonymity) and he couldn’t believe what information he told my wife, why he didn’t educate her on all the different models, confirm if that was really the vehicle she wanted, and lied about financing. He was amazed the salesperson would do that in today’s market since new cars sell themselves. He said if one person doesn’t buy it, there are twenty people behind them that will buy it. I’m so disappointed in how a dealer and salesman can take advantage of someone because they don’t know the cars better than they do. If I knew what I know now, I wouldn’t have ever gone to Auffenberg. We still absolutely love our new Tucson Limited. I know new cars are incredibly hard to find now, but you have to ask yourself, “How much is that car really worth, is it really worth going to a certain dealer or should I just wait until another dealer I want to go to has the car I want?” Please learn from my mistake. Choose wisely.

William G., Service Manager de Auffenberg Hyundai respondió el 10/25/2021 06:55 AM

Dave,
I will forward this on to the General Manager

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

James W.

Belleville, IL

2021 Hyundai Santa Fe

ReScore Reseña™

10/05/2021

Tipo de Servicio: Maintenance

Categoría: Service

Recomendado

Reseña Original

10/04/2021

Tipo de Servicio: Maintenance

Categoría: Service

William G., Service Manager de Auffenberg Hyundai respondió el 10/05/2021 05:07 AM

James,
My name is Bill and I am the service manager and please let me say I am sorry things didnt go well, I will be reaching out to you on the service

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

William D.

Belleville, IL

09/13/2021

Categoría: Service

Poor Communication, Harassment over reviews.

While they had our car in the shop, they were unable to provide any updates on the timeline to when the car would be done. As soon as we gave them a 3 star review for poor communication, there were constant calls, texts and emails about how to improve our score. They don't care about the customer at all, they just want a good review.

Avoid Jeff Underwood at all costs.

William G., Service Manager de Auffenberg Hyundai respondió el 09/15/2021 05:03 AM

I will look into this survey.

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Gary C.

Smithton, IL

07/09/2021

Double check everything you are told and make sure it’s in writing

Was sold a 2013 Jetta with 40,000 miles last year 2020. I was told by the sales man, manager and finance officer it was certified. When the airbag light came on I brought it in to be fixed just to find out it was not certified. I was told by the mechanic what the problem was and it would cost me over 1,000. I took it home scanned the airbag system just to find out the mechanic at auffenberg was wrong. I fixed it myself, as a former dealer mechanic myself. I fixed this over 6 months ago and obviously the mechanic at auffenberg ford was wrong, oh and it cost me less than $30to fix $200 if you include the scanner. if you do buy from auffenberg insure you get everything in writing and double check every single thing you are told.

No Recomendado

William G., Service Manager de Auffenberg Hyundai respondió el 07/09/2021 07:31 AM

Gary,
I am sorry for the experance you had at the Ford dealer and buying a VW. Most of the time only the manufactures dealerships can certify their own make vehicles. They may have sold you an extended warranty

William J. Gillespie
Service Manager
618-641-0001 ext 3261
wgillespie@auffenberg.com

Sue P.

Waterloo, IL

2015 Hyundai Sonata

Esta reseña viola la Política de Reseñas de SureCritic.

Kathleen R.

Freeburg, IL

2013 Hyundai Santa Fe Sport

Esta reseña viola la Política de Reseñas de SureCritic.

John F.

Edwardsville, IL

2018 Hyundai Sonata