If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership.
Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I’ve had to date.
- The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me.
- The car tucked in a corner of the lot, not presented in glass doors as promised.
- The car had 1/4 tank of gas, not full as promised.
- The car was dirty! I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt.
- The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not assisted.
- My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and I was charged.
- There was a dent in the hood of the car!! They said they would “fix” and they did so by merely painting over it.
I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I’ve had to date.
- The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me.
- The car tucked in a corner of the lot, not presented in glass doors as promised.
- The car had 1/4 tank of gas, not full as promised.
- The car was dirty! I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt.
- The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not assisted.
- My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and I was charged.
- There was a dent in the hood of the car!! They said they would “fix” and they did so by merely painting over it.
I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan.