Deceiving SalesReps/ non Compliance with data privacy and security laws
DO NOT BUY FROM THIS DEALERSHIP. On 7/31/2021 from around 10 am PST, my boyfriend was negotiating 2021 Audi Q7 purchase from Ahamed Barakath, on of the Sales people there, I was going to purchase that car remotely as I was vacationing in NY.
We secured a price of around $66K and Ahamed was requesting me to complete a credit application. At around 1.30 PST I received an email from Ahamed with a link and completed a credit application (providing my SS, DL, income etc) information as we led to believe the car would be ours upon the credit application approval . During the entire process the 3 of us were talking over group text chat.
When by 6.30 pm PST we did not hear from Ahmed, upon multiple attempts to reach out, Ahamed told us that someone came in and put a deposit on the car and the car is no longer available.
So, A) Ahamed took my credit application even the car was not available in the AM or B) Ahamed took a deposit on a car in the PM for which I already submitted my credit application for earlier in the day, instead of telling the perspective buyer that Another perspective Buyer ( me) already submitted a credit application on that car and they need to get back to me first.
At around 7 pm PST, we called the dealership directly and spoke to a very rude sales manager named Trevor and expressed our dissatisfaction with Ahamed's deceitful practices. Trevor was the rudest person, not apologetic what so ever, did not try to make things rights.
At that point, I requested to delete my Personal Information from their databases, and Trevor said that they have to hold on to it for 2 years.
I indicated that my information was taken under false pretenses, I was not going to buy a car from them after all of this and they did not yet run my credit (so they said), so there is no business reason to hold on to my personal information. He refused to even look into it. Trevor also refused to provide name of the dealership's General Manager and the General Counsel. These people are the most rudest sales people with no concept of privacy laws or information security handling standards. I am reporting Gilbert Audi Dealership to Arizona Attorney General, FTC and BBB among others.
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We secured a price of around $66K and Ahamed was requesting me to complete a credit application. At around 1.30 PST I received an email from Ahamed with a link and completed a credit application (providing my SS, DL, income etc) information as we led to believe the car would be ours upon the credit application approval . During the entire process the 3 of us were talking over group text chat.
When by 6.30 pm PST we did not hear from Ahmed, upon multiple attempts to reach out, Ahamed told us that someone came in and put a deposit on the car and the car is no longer available.
So, A) Ahamed took my credit application even the car was not available in the AM or B) Ahamed took a deposit on a car in the PM for which I already submitted my credit application for earlier in the day, instead of telling the perspective buyer that Another perspective Buyer ( me) already submitted a credit application on that car and they need to get back to me first.
At around 7 pm PST, we called the dealership directly and spoke to a very rude sales manager named Trevor and expressed our dissatisfaction with Ahamed's deceitful practices. Trevor was the rudest person, not apologetic what so ever, did not try to make things rights.
At that point, I requested to delete my Personal Information from their databases, and Trevor said that they have to hold on to it for 2 years.
I indicated that my information was taken under false pretenses, I was not going to buy a car from them after all of this and they did not yet run my credit (so they said), so there is no business reason to hold on to my personal information. He refused to even look into it. Trevor also refused to provide name of the dealership's General Manager and the General Counsel. These people are the most rudest sales people with no concept of privacy laws or information security handling standards. I am reporting Gilbert Audi Dealership to Arizona Attorney General, FTC and BBB among others.