I set my appointment and got my car appraised weeks before my appointment. They did not have the parts ready by the time of my appointment. They did not communicate with me until I reached out. My repairs took 4 x as long as they quoted me for. It felt like a general lack of care for me as a customer.

Barrett S., Manager de Auburn Collision 1 respondió el 04/25/2024 05:14 PM

Hi Kim, this is the manager of Auburn Collision 1 and myself and our team are truly sorry to hear about the delays and lack of communication you experienced. This is not the level of service we aim to provide. Your feedback is invaluable to us, and we'll address these issues to prevent similar occurrences in the future. We have also been in touch with our Subaru dealer and our management system who is responsible for sourcing the build data for your specific vehicle so that this never happens again. We have recently added new members to our team and all onboarding and additional training is underway to deliver a true Collision 1 experience; one where in this case we truly fell short. I have shared your experience with our team and we will become better because of it. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Thank you again.

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