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Ed A.

Edison, NJ

02/27/2024

Categoría: Service

Terrible Dealership

t’s been 10 months since I bought my car here. The car didn’t have the floor mats and they were supposed to mail them to me. After months of “they are shipping tomorrow” and “they are on back order” my salesperson stopped answering my calls, texts and emails. I decided to call the main number so I could speak to the sales manager. I called for 2 weeks and every time I asked the receptionist if I could speak to the sales manager only to be transferred to a line that just rings and rings with no voicemail. The receptionist also asked if she could give them a message and I agreed. Still nothing. I decided to try the General Manager and same thing. Finally after leaving a negative Google review the GM called me. He said he would have someone call me to remedy my situation. I finally got a call from someone claiming to be a “customer service manager”. She seemed sincere at first until she told me that she needs me to take down the review before she could help me. She said if I take it down she will immediately send me a tracking number. I told her that after all they put me through I didn’t trust that would happen. After 10 minutes of trying to persuade me she said she would call me back. That was 5 months ago. I guess they are hoping I will just go away. Not likely!! I’ve seen a few of the many (and deservedly so) negative reviews for this place and they all end with an insincere message from management to call them to resolve the situation. This is the same manager I couldn’t get a hold of when I needed them

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