They are appointments, don't keep track of them, lose your car, how is THAT POSSIBLE? They tell you parts are there when they are not!
No Recomendado
NJ
Nick J.
Fort Worth, TX
04/20/2021
What a Sham!
Had the misfortune of buying a vehicle from this dealership. The salesmen Mr. Ifeanyi does not understand customer service even if it hit him in the face. The guy acts like a loose cannon and will not respond to you once the deal is done. His manager Mr. Robert Vega does not keep tabs on people who report to him and allows customers to be treated like shit.
The management team looks at nothing other than bottom-line and of course, they will not release vehicles to you till THEY HAVE FUNDS from your bank. It does not matter to them whether you have put your down payment and that their finance person has it confirmed with Bank of America that funds were good. So god forbid, you are trying to buy a vehicle from out of state and have the misfortune of liking a vehicle in their lot, JUST PLEASE BACK OUT and take your business elsewhere.
The only person at their operation who even has a semblance of customer service is Mr. Eddie Martinez who got involved and helped me sort out this mess. Kudos to the dude.
No Recomendado
DH
David H.
Douglasville, GA
03/07/2021
Worst experience EVER
I bought one car, and had another one serviced here. Both a BIG mistake, on 4 different occasions I had the oil changed, and had to have it towed in because they did not put the oil plug in, one occasion I was left standing in the cold, they knew I was coming in and left, not even a sorry! Nor reimbursement for rental or taxi.
No Recomendado
DH
David H.
Douglasville, GA
12/07/2020
Absolutely the worst dealership in the USA!
God help you if you buy or take a vehicle there. They don't fix it right, my God, they can't even put a oil plug in correctly.
And once they get your number, home address and email look out! They won't stop. The "owner" or "GM" is a pushover to his employees. They walk all over him and the customers, and his right hand man, Quincy Mosley is the head leader.
No Recomendado
TD
Tracey D.
Atlanta, GA
10/25/2019
If I could give zero stars, it would still be too high.
On 10/10/2019, I purchased a used 2019 Kia Sportage that their online ad stated came equipped with Android Auto. I drove the car home that night and tried to get my phone connected to the Android Auto, but I couldn't get it to work. I'd never used Android Auto, so I thought I just didn't know how to do it. I took the car back to the dealership the next day to get Eddie to help me getting the Android Auto working, and he takes one look at my dash and says it doesn't have Android Auto. I show him their online ad, which was still up, and he saw clearly that it stated the car was listed as having the Android Auto. He suggested I reach out to Kia Corporate. So back and forth with the dealership and Kia Corp, and the dealership finally suggested that the best they could do was buy my car back and "offer" me a different car that DOES have Android Auto. Of course, that car would cost more, "Android Auto's not free" they say. But the car I bought for $XX,XXX was supposed to already HAVE Android Auto. This is a classic example of deceptive business practices and FALSE ADVERTISING, which is illegal. On Atlanta West's website, the owner claims to run a "transparent business with integrity". THAT'S A LIE. I've looked at their other used cars online, and there are others that claim to be equipped with Android Auto and they have the same radio unit that mine has in it. This shows CONSISTENT UNETHICAL BEHAVIOR. This is not a one-off mistake! DO NOT BUY FROM THESE PEOPLE!! BUYER BEWARE!!!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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