Aspen Auto Clinic - Tutt

Puntuación Promedio

4.5

(1,565 Reseñas)

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Total de ReScores^™

4.0

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Detalles del Negocio

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Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categorías

Reparación de automóviles, Mantenimiento del coche, Reparación de automóviles domésticos

Contacto

(719) 259-0646

Closed

Horario del Negocio

4055 Tutt Blvd Colorado Springs, CO 80922

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Reseñas de Aspen Auto Clinic - Tutt's

4.5

(1,565 Reseñas)

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LEXI B.

Colorado Springs, CO

1999 Volkswagen Jetta

12/18/2013

Cliente Verificado

well continue my search for a trustworthy mechanic

The staff is incredibly friendly. However, when I went to pick up my car, the diagnostic charge was listed at$198 when I had been quoted $150. Also, I still have a check engine light on and it still runs rough. For a single girl and full time student, this is incredibly inconvenient to be without a car for four days, spending a large amount of money and the problem still not fixed.

No Recomendado

Greg B. de Aspen Auto Clinic - Tutt respondió el 12/19/2013 08:30 AM

Lexi,

Thank you for taking time from your day to share with us your experience.

I want to lead with a major appology. When I read a header that says "Well continue my search for a trustworthy mechanic", we have CLEARLY dropped the ball and for that I am sorry.

I am glad to hear you say our staff was friendly. After reviewing your bill I am also glad to see we heard your concerns for pricing and adjusted the diagnostic charges to what you were expecting.

I am however very concerned about the fact the light is still on and your vehicle is running rough, IE your original complaint. I agree you spent a large sum of money with us and I want you to know we are accountable to the diagnosis you paid for and the warranty on the parts / labor we provided.

I attempted a phone call last night as soon as I received this but left a voicemail. Please call me or write me back so we can get this matter addressed. We do have the tools to provide you transporation while your vehicle is with us so please do not be burdened with that.

We believe a true mark on a company is not how you handle things when it is going well, rather when there is a problem, how you handle it. We obviously have a probelm and want to get to the bottom of it.

I look forward to future contact with you so we can bring closure to this matter.

Sincerely,
Matt
Aspen Auto Clinic

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