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Aspen Auto Clinic - Tutt

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(1,565 Reseñas)
63

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
Reseña Original
Calificación general 1.3/5Calificación general 1.3/5Calificación general 1.3/5Calificación general 1.3/5Calificación general 1.3/5
6
Total de ReScores
4.0
Promedio de ReScores
63
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more

Categorías
Reparación de automóviles, Mantenimiento del coche, Reparación de automóviles domésticos
Contacto
(719) 259-0646

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Mountain Time (Us & Canada)
4055 Tutt Blvd Colorado Springs, CO 80922
Reseñas de Aspen Auto Clinic - Tutt's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(1,565 Reseñas)

JK
gravatar
JENNIFER K.
Colorado Springs, CO
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
11/07/2013
cliente verificadoCliente Verificado
Lost out on more potential money
Oil change is good price. I'd really like if: (1) they would change the oil change sticker to reflect my next due date and (2) if they would re-set my "change oil" light - they almost always forget to do this. ANNOYING. Finally, I was concerned about low break fluid and wanted that checked - yes, it needed new breaks but I didn't get a price quote - therefore I just took it somewhere else. Just because I take my car to be serviced other places when its cheaper doesn't mean I wouldn't use Aspen Auto Clinic if the price was better. Finally, watching my car sit outside ready to be checked out for more than 15 minutes is a little ridiculous (especially when I have a fussy 1 year old with me). I will continue to get my oil changed at Aspen Auto but I'm not overly impressed with the service. I did get a call from someone with regards to my service and I mentioned the sticker and wait time but I don't think I mentioned oil change light or the lack of customer care with regards to getting my breaks fixed. I'm glad Aspen Auto Clinic on Tutt seems to be busy and growing but customer service is still a very important factor in today's economy. Thank you for allowing me to give my feedback. Jennifer Kuhn
Recomendado
Greg B. de Aspen Auto Clinic - Tutt respondió el 11/07/2013 04:20 PM

Jennifer,

Thank you for the feedback and input regarding your service. I know you have
been having us service your vehicle(s) for some time now and the "speed of
service" has been an issue of the past. I'm pleased to see that is the
minor issue in your write up this time (still an issue though).

 

It is clear however we have a long way to go to create a
positive experience for you. Oil change stickers and resetting oil lights are
fundamental to your visit and I am sorry to see this not being done for you.
Also we are a full service repair facility so brake work, tire work, mileage
services, etc are within our abilities. Not providing you an estimate is
completely unacceptable and I do not blame you for going elsewhere.

Thank you again for the valuable information and know we will work to correct
all of your issues.

Sincerely,
Matt

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.