Because I’d heard Zach on NPR, and he seemed knowledgeable, and I like to support local businesses, I brought my car to Ashland Automotive as there was an audible ticking noise coming from the engine. In addition to assessing the engine problem, Matt, the service manager, recommended a comprehensive inspection of the entire car, the cost $197.09.
The report showed that to analyze the engine problem the engine would require some disassembly, which would be $1,031.02 In addition to the engine problem, Matt produced the results of the comprehensive report that listed 7 additional repairs that he said needed addressing. The total of these reports was $2,867.93, which did not include the cost of the fix for the original problem. At first, I gave the approval for repairs, but then had second thoughts, as after close scrutiny of the report, several items and prices jumped out at me: engine air filter, $61.60 plus $55.78 labor for a total of $124.42
(The air filter had been recently replaced at Oil Stop for $26 and appeared almost brand new).
$394.63 to replace both rear shock absorbers as one was supposedly leaking. There were four other recommended repairs at costs that seemed exorbitant. I decided to get a second opinion so took my car to Automotion in Central Point and gave them the complete list of recommended repairs (that I paid $197.09 for).
Automotion reported that the power steering hose was not leaking ($288.92), the radiator hoses were good ($339.95), an engine mount did not need replacing ($234.83), the rear shocks are good, not leaking ($394.63), 4-wheel alignment was not necessary ($156.99), and the air filter was essentially new ($124.42).
Unless you’re rich and don’t care, I recommend getting a second opinion, and highly recommend Rich at Automotion. He’s honest, fair and forthright. Turns out none of the listed repairs were necessary. I told Zach and Matt that I want my $197.09 returned as I’m not OK with paying for a bogus report. So far, they’re claiming their report is justified. Whew! Look out!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
The report showed that to analyze the engine problem the engine would require some disassembly, which would be $1,031.02 In addition to the engine problem, Matt produced the results of the comprehensive report that listed 7 additional repairs that he said needed addressing. The total of these reports was $2,867.93, which did not include the cost of the fix for the original problem. At first, I gave the approval for repairs, but then had second thoughts, as after close scrutiny of the report, several items and prices jumped out at me: engine air filter, $61.60 plus $55.78 labor for a total of $124.42
(The air filter had been recently replaced at Oil Stop for $26 and appeared almost brand new).
$394.63 to replace both rear shock absorbers as one was supposedly leaking. There were four other recommended repairs at costs that seemed exorbitant. I decided to get a second opinion so took my car to Automotion in Central Point and gave them the complete list of recommended repairs (that I paid $197.09 for).
Automotion reported that the power steering hose was not leaking ($288.92), the radiator hoses were good ($339.95), an engine mount did not need replacing ($234.83), the rear shocks are good, not leaking ($394.63), 4-wheel alignment was not necessary ($156.99), and the air filter was essentially new ($124.42).
Unless you’re rich and don’t care, I recommend getting a second opinion, and highly recommend Rich at Automotion. He’s honest, fair and forthright. Turns out none of the listed repairs were necessary. I told Zach and Matt that I want my $197.09 returned as I’m not OK with paying for a bogus report. So far, they’re claiming their report is justified. Whew! Look out!