Highly disappointed with ASG Automotive. This used to be a reputable company, I don't know if they changed management or not but the people I've just dealt with are nothing short of dishonest, untrustworthy, crooked, scams. I went in for a simple oil change (which was already paid for) on my Mercedes and had a problem with some noises when I hit the breaks. I was told my biggest problem was the right inner/outer bearings. This was just fixed at another shop in November. I told them that since it was under warranty I'd take it back to that shop. They proceeded to tell me they needed to fix another serious problem before I took it to that shop (tie rod)for $600 and they would apply a $50 coupon. I naively agreed, then took the car to the other shop afterwards. I called ASG to let them know I was there and would be back to pay them once my car was done. The other shop told me nothing was wrong with my bearings and showed me it was the back rotors instead. So when I came back to ASG to let them know about the bearings, they said "THEY FORGOT" to tell me that "THEY FIXED" the bearing issue "FOR FREE". Then to my horror, and to add insult to injury, instead of having to pay $550 they proceeded to charge me $698 and said that they quoted me a price minus taxes and fees and that the new price included the $50 coupon. Bull..they've always quoted me the total price and I've been going there for many years, twice a year for oil changes and repairs. Now I feel they so-called fixed something that there probably wasn't anything wrong with in the first place, since the problem is STILL there. Then they had the nerve to over inflate the cost once they realized the other shop would point out their flaw. I had to call the other shop to apologize for thinking they were the negligent, fraudulent ones. ASG just lost a loyal customer. I will never set foot in that crooked place again. Save your time and money, and ALWAYS get a second opinion prior to letting someone fix your car. Pricey lesson learned!!!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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