Servicing your vehicle with us is different because we listen to you and your concerns, provide solutions while keeping your best interest at heart. We also provide a lot of value with our service and repairs and include a warranty better than the rest. Servicing your vehicle with us is different because we listen to you and your concerns, provide solutions while keeping your best interest at heart. We also provide a lot of value with our service and repairs and include a warranty better than the rest.
Cliente VerificadoThank you for sharing your experience with us. We're glad to hear that the oxygen sensor issue has been resolved and that our team could guide you through some potential future concerns – knowledge is power, after all!Now, about that timeline… It seems like we took our time living up to our promise, which can be frustrating, especially when you’re left in the dark. We will definitely work on keeping our communication sharper than a new pair of brake pads. Your feedback is invaluable, and we appreciate you bringing this to our attention. Happy driving in your Tahoe, and feel free to pop in anytime if you've got more questions!
When I hadn't heard from them by four pm, I decided to call to get a progress report. The guy on the phone told me it was "being processed" and to wait for a phone call from them. I called again at four forty-five and was informed again that it was "being processed". When I reminded him that I was assured to get it back by five pm, he said he's go check on the status of the repair. A different guy came on the line and informed me that it was indeed the oxygen sensor that needed replacing (I guess AutoZone is not as untrustworthy as implied). They quoted me a price for the repair and that said they'd have to keep it overnight to complete the job on Wednesday.
I gave them the entire morning to do the repair and called them in the early afternoon (around 1:00 pm) only to be informed that the vehicle was "being processed" and that I would get a return call shortly with the results of the diagnostics and a quote for the cost of the repair. I told him that I was quite confused since I was informed on Tuesday that the diagnostic was completed and given a price. He said he'd go check on it and soon the other guy came on the line and told me that the repair was almost completed and that they'd give me a call when it was done.
Bottom line; they fixed that problem at a reasonable price and explained other issues (pending problems that could arise) and showed me pictures of what they suggest I should address in the near future.
The only real issue that I have with Arthur's Automotive is the misinformation that I received regardig a timeline for the repair and the staus reports on the progress.