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Antwerpen Hyundai

Puntuación Promedio
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(4,680 Reseñas)
50
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
Reseña Original
Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5Calificación general 2.4/5
327
Total de ReScores
4.6
Promedio de ReScores
50
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Antwerpen Hyundai is conveniently located in Baltimore, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Antwerpen Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Antwerpen Hyundai is conveniently located in Baltimore, MD. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Antwerpen Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(410) 747-3333

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
6440 Baltimore National Pike Baltimore, MD 21228
Reseñas de Departamento de servicio's
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(4,680 Reseñas)

JP
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Jan P.
Reisterstown, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/04/2022
10
Categoría: Service
Automobile Purchase
My wife and I were car shopping and saw a Hybrid Tucson at the Clarksville location. This dealer had a larger inventory than the one nearby. So, we drove the 38 minutes from Reisterstown to see if we could find something we liked. Happy to say that we did. The showroom was very inviting, clean, and pleasant. Al, our salesman, greeted us and discussed the purchase. Al was very informed on all aspects of the car and let us test drive. The car sells itself. We have owned Tucsons in the past but this does not even come close to our 2015 model. The safety features and creature comforts sold us. We haven't had any interactions with the Service Dept yet but if it is as pleasant and efficient as sales & marketing, I think we will be very satisfied.

SL
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Sean L.
Erie, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/06/2022
0
Categoría: Service
They take advantage of Good people and over charge for profit. No integrity
My wife had taken her 2012 Hyundai Sonata to Antwerpen since 2019. They have diagnosed the same issue over 4 years and has charged her for services and the same problem continues. 3 months ago they tell her she needs a new engine. They charged her $8,000 dollars and engine light comes on 4 times after installation. She latter finds out that they put a used 47,000 miles engine in a car only worth $4,000 . Even still with a used $8,000 engine. Till this day, her engine light is still on. And now she is being threatened by staff. Management is aware and still are not trying to help us. I have even spoken with CEO Tim Roussell, and he has given us the run around. This is so sad in these hard times. She spent our money to buy our first home. Then to be ripped off and threatened by company Management.

SL
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Sean L.
Erie, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/06/2022
0
Categoría: Service
They take advantage of Good people and over charge for profit. No integrity
My wife had taken her 2012 Hyundai Sonata to Antwerpen since 2019. They have diagnosed the same issue over 4 years and has charged her for services and the same problem continues. 3 months ago they tell her she needs a new engine. They charged her $8,000 dollars and engine light comes on 4 times after installation. She latter finds out that they put a used 47,000 miles engine in a car only worth $4,000 . Even still with a used $8,000 engine. Till this day, her engine light is still on. And now she is being threatened by staff. Management is aware and still are not trying to help us. I have even spoken with CEO Tim Roussell, and he has given us the run around. This is so sad in these hard times. She spent our money to buy our first home. Then to be ripped off and threatened by company Management.

SL
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Sean L.
Erie, PA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/06/2022
0
Categoría: Service
They take advantage of Good people and over charge for profit. No integrity
My wife had taken her 2012 Hyundai Sonata to Antwerpen since 2019. They have diagnosed the same issue over 4 years and has charged her for services and the same problem continues. 3 months ago they tell her she needs a new engine. They charged her $8,000 dollars and engine light comes on 4 times after installation. She latter finds out that they put a used 47,000 miles engine in a car only worth $4,000 . Even still with a used $8,000 engine. Till this day, her engine light is still on. And now she is being threatened by staff. Management is aware and still are not trying to help us. I have even spoken with CEO Tim Roussell, and he has given us the run around. This is so sad in these hard times. She spent our money to buy our first home. Then to be ripped off and threatened by company Management.

MS
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Maggie S.
Baltimore, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/29/2022
2
Categoría: Service
Disappointing Customer Service
I've tried to get in touch with the service department several times about a warranty for the car battery I purchased from Antwerpen Hyundai last year. Every time I've called, I've been told my call was going to be transferred, then after a couple of rings, the same receptionist answers as if I'm a new call. Once, she took down my information and said they'd call me the next morning - I did not receive a call. This latest time, she transferred me to a direct line that subsequently went to voicemail. I left a message and have not heard back. Considering my family has purchased 5 cars from Antwerpen over the years, this has been a very frustrating and disappointing experience.
CHRISTINA M W. de Antwerpen Hyundai respondió el 05/02/2022 05:49 AM

Thank you Ms. Stuthmann for your answering the survey and for your review.Please accept my sincerest appologies on behalf of everyone here at Antwerpen Hyundai.Your feedback will help us improve the quality of service we are providing.I will be contacting you to discuss this a little further.
Thank you for being an Antwerpen customer and loyal to the brand!
Christina Wolff
Customer Relations Admin.
443-636-2272 x 10033


DC
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Daniel C.
Jessup, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/13/2022
4
Categoría: Service
Poor Service Department organization
The staff are knowledgeable and friendly right as you first walk in the door. However, across my now three (pending four) service appointments, I am very dissatisfied with the collective service(s) I have encountered at this dealership.
My first appointment was shortly after purchasing my new vehicle, everything was great and the service performed was top notch. I had a few questions about my transmission, which the tech quickly addressed. They repaired a screw in one of my tires with a plug under my road hazard package. The only concern I had was that 5000 miles was "too early" for the post break in oil change, which I also wanted performed. They assured me it wouldn't be an issue....even after informing them it would be well past the first Maintenace benchmark. My proceeding two appointments are less than desirable. My second appointment was supposed to be for the "First" oil+filter change, a repair on the now failed tire repair (from prior appointment), a TSB on the tonneau cover latch assembly, and to install a missing trim piece on a rear door. This appointment was scheduled 1-2 weeks in advance to allocate time for part ordering. I was met, once again, with a super friendly clerk in the service department. I opted to wait for the service to be performed and made full utilization of their comfortable service area and amenities (Wi-Fi, vending machines, coffee, and comfortable seating). While, I was initially met with concern as to why "I waited so long" to perform my first oil change, even after explaining I had already attempted to have the oil/filter performed...the bigger issue is time here. My appointment was if I remember correctly 9~9:30AM, and I was quoted 4 hours for the work to be performed, so ~12noon. Which wasn't an issue for me as I didn't have to be anywhere until 2PM. However, 12 came and went. At 1PM, I went back and asked for an updated ETA, which was met with ~"we apologize for the inconvenience, but we had a few guys call out sick, so we have like only one guy back there." Which I can understand working in retail management myself. Around 1:30PM, I asked for a either a lift to Jessup or for a courtesy loaner so I could make my appointment. However, Jessup is too far for their shuttle service and ~"due to the ongoing chip shortage, we do not have any loaner vehicles available for customer use". But was told, my vehicle was being worked on and it shouldn't be much longer. So I begrudgingly returned to the waiting area. My appointment passed, and I continued telling myself (stupidly) it has to be almost done. Until finally at 4:30PM and my wits-end, I was called over as my vehicle was finally done. But wait for the plot twist, I have to come back as the replacement tire was not in stock and they didn't have the trim piece in stock to be installed. Additionally, they left the damaged tire on and did not put on the spare tire until the replacement arrived. Summary, I waited 7~8hrs for a quick5 minute inspection of a latch and an oil+filter change with a pre-scheduled appointment ....and still left with a damaged tired. I was told that the service attendant would give me a call when the tire and trim part came in so I could setup a follow up appointment. Frustrated, but trying to be understanding (after wasting my entire day) I gave my information and went about my way. Again time and communication. One week later, I followed up about the tire and trim piece and was told it had not come in yet and was told, I would be notified when they came in. Fast forward one more week, as surely two weeks time was more then plenty to source ONE tire and a plastic trim panel. To my surprise, the service clerk I had been working with had "left the dealership (and not for the night)" and for the kicker, had not informed anyone else as I was to be notified when the parts had come in so I could schedule a follow up appointment. So the part and tire had already been delivered and were sitting there while I continued to drive on a leaking tire between Baltimore and D.C. twice a day. So I did, for today, cue appointment struggles three. My appointment today was for 11:30AM so I could finally sleep in for once. I got there at 11:31, and was finishing working with another service provider on a family members vehicle and walked inside around 11:33am. (so, before anyone says I was late to my appointment, 3 mins shouldn't break the bank here). I patiently then had to wait 10-15 mins to be assisted by one of the two service attendants. Which I have no issue with, as they were actively assisting other customers. I informed them I would be waiting in house again, because to my stupidity how long could it take to install a single tire and pop-in 1 small trim piece. Now thanks to BlueLink I know my vehicle was never even touched until ~130 as I received a panic alert at 1:32PM but the vehicle did not move and was again triggered 2:30pm. It was after this second panic notification that I received a notification that the vehicle had been started and I could see it was in a service bay. At the four hour mark I was getting frustrated as why it was taking 4 hours for 1 tire and to push in a simple panel piece. As I proceeded to collect my things to inquiry for why it was taking so long, I received a text notification that my vehicle was ready. As if by magic....But wait, I also then received an additional notification that due to a clerical error they had misplaced the part and would need to reorder it. I will admit, after a collective now 12 hours of my time wasted across these two appointments, I lost my filter and cherub-like demeaner, and to the service attendant Patrick, I again apologize for that. Upon confrontation, I was directed to the cashier to pay for my tire (which should have been covered under the road hazard protection I paid for when I purchased the vehicle). Which Patrick was eventually able to sort out. Now I hold no fault to Patrick as he was just assigned my service ticket and unfortunately took the brunt of my anger and frustration from the chaotic, unorganized circus I had just unwillingly experienced. So again, Patrick I apologize as I let my anger and moreover frustration get the best of me and I did not engage with you in a professional manner. And I applaud your ability to remain professional and understanding during my outburst. And it is refreshing to hear you are taking personal responsibility in the ownership to resolve this continued strung-out inconvenience.

As I said, the employees are knowledgeable and patient (even with fuming customers). But management needs to implement better organization and communication skills/tools amongst their employees to prevent customers being strung out for simple repairs like this. Things to improve on: Follow up with your customers with updates or delays in service(s) as they happen and not when we finally at wits-end inquire ourselves or upon vehicle pick-up; implement a service ticketing system that allows employees to add notes to open tickets across employee terminations/et.al to eliminate problems caused from "it slipped through the cracks"; Inform customers upfront about issues or backordering for parts, do not initially tell me a service will be performed, have me wait all day to find out the parts are not on order; for simple repairs order parts needed for scheduled appointments ahead of the appointment; keep ordered parts organized and identified; and do not send critical information as a text message without first attempting to contact the customer.

Needless to say, I am still considering on whether I will be returning to this dealership for service on my vehicle after this final part is installed. Unless, Antwerpan can prove that management has implemented the necessary structuring and has given their employees the training and tools to ensure an efficient, organized service operation. This is my third hyundai vehicle, and I am one of 4 members in my family that are lifelong hyundai owners. So I know, this service benchmark is not to standard with all Hyundai dealerships. And I am greatly disappointed at these experiences.

So I am now waiting for either the new part to arrive or for the original ordered piece to "magically re-appear" for a third appointment (my second follow-up).
CHRISTINA M W. de Antwerpen Hyundai respondió el 04/14/2022 06:15 AM

Thank you Mr. Cummuta for answering the survey and for your feedback.I am sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.You have my personal commitment to improve the quality of service we are providing.I will make sure your comments are shared with management and also Patrick. I will be contacting you to discuss your experience a little further.Thank you for being a loyal customer to the brand and also to Antwerpen Hyundai.
Christina Wolff
Customer Relations Admin.
443-636-2272 x 10033

CHRISTINA M W. de Antwerpen Hyundai respondió el 05/02/2022 05:37 AM

Thank you for your review.I am sorry to hear you had a frustrating experience,but I really appreciate you bringing this issue to my attention.Your feedback will help us provide a better service for you and every customer.I will be contacting you to make sure all your concerns have been resolved.
Christina Wolff
Customer Relations Admin.
443-636-2272 x 10033


Cliente verificado
Baltimore, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/05/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
overall visit was pleasant
Service desk rep tried very hard to make this process as smooth as possible. Hyundai seems to have designed the warranty process to be under utilized due to complexity.
CHRISTINA M W. de Antwerpen Hyundai respondió el 04/05/2022 07:31 AM

Thank you so much for your review and your feedback!We are always looking for ways to improve the quality of service we are providing.I will be contacting you to discuss your service visit further.
Have a great morning,
Christina Wolff
Customer Relations Admin.
43-636-2272 x 10033


RB
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Roy B.
Gwynn Oak, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
overall visit was excellent and to the point
I found the staff to be polite, professional and accommodating in every way.
There was very little waiting time before someone asked my reason for the visit and then addressed my concerns.
CHRISTINA M W. de Antwerpen Hyundai respondió el 04/01/2022 10:06 AM

Thank you so much for the 5 star review and your kind words!Our whole team works very hard to keep our customers happy!
Have a great weekend,
Christina Wolff
Customer Relations Admin.
443-636-2272 x10033


Cliente verificado
Columbia, MD
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/30/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
4
Categoría: Service
The service section of Antwerpen Catonsville leaves a lot to be desired
Buying experience is great, but after that don’t waste your time to get service there. Some of the staff at the service desk leaves a lot to be desired. You don’t get multipoint inspections with your vehicle and they don’t do a basic wash and vacuum like other dealerships.
CHRISTOPHER M M., Service Manager de Antwerpen Hyundai respondió el 03/31/2022 07:40 AM

Thank you for taking the time to express your concerns about your service visit. I will be reaching out soon to discuss the details about your visit.


Cliente verificado
Ellicott City, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Great experience
Great experience. No complaints . From Johnny L.
CHRISTINA M W. de Antwerpen Hyundai respondió el 03/30/2022 05:33 AM

Thank you for the 5 star rating! We're so happy to hear you had a great eperience at Antwerpen Hyundai!
Have a great day,
Christina Wolff
Customer Relations Admin.
43-636-2272 x 10033


JC
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Jeannette C.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Exceptional Service
My recent visit to the Hyundai dealer for scheduled maintenance was exceptional as always. I have never had a bad experience taking my car in for service. Hyundai gives great customer service time after time.
CHRISTINA M W. de Antwerpen Hyundai respondió el 03/30/2022 05:36 AM

Thank you Ms. Crawford for the 5 star review!We really appreciate you being a customer.We're here for you anytime!

Christina Wolff
Customer Relations Admin.
443-636-2272 x 10033


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Cliente verificado
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome awesome
Love the customer service that was provided and my car was done in a reasonable time frame…communication was excellent
CHRISTINA M W. de Antwerpen Hyundai respondió el 03/28/2022 08:16 AM

Thank you for the 5 star review and the kind words!We're so happy to here you had a great experience and look forward to seeing you at your next service visit!
Chrisitna Wolff
Customer Relations Admin
443-636-2272 x 10033


RP
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Ronalda P.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/19/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent
My experience with Antwerpen Hyundai sales was excellent would definitely refer family member or friend.
CHRISTINA M W. de Antwerpen Hyundai respondió el 03/21/2022 05:55 AM

Thank you for your positive 5 star rating and for being a loyal Hyundai customer! Your feedback will help us improve the quality of service we are providing.
Have a reat day,
Christina Wolff
Customer Relations Admin.
443-636-2272 x10033


SD
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Sarah D.
Baltimore, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/17/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing
This place is fantastic - Amanda is the best service advisor!
CHRISTINA M W. de Antwerpen Hyundai respondió el 03/18/2022 06:09 AM

Thank you Ms. Doran  for your awesome 5 star review! We will share this with Amanda to let her know to keep up the amazing work!
Have a great weekend,
Christina Wolff
Customer Relations Admin
443-636-2272 x 10033


AP
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Ashley P.
Odenton, MD
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Door handle problem
I had a fantastic experience when I returned for a second time.

Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/15/2022
Tipo de Servicio: Repair
7
Categoría: Service
Hyundai
See review
CHRISTINA M W. de Antwerpen Hyundai respondió el 03/17/2022 05:32 AM

Thank you ms. Phillips for answering the survey and for your feedback.We strive to give our customers the best service visit.Please accept my sincerest apologies on behalf of everyone here at Antwerpen Hyundai.I will be contacting you to discuss your service visit with us further.
Have a good day,
Christina Wolff
Customer Relations Admin.
443-636-2272 x 10033

CHRISTINA M W. de Antwerpen Hyundai respondió el 04/05/2022 07:26 AM

Thank you Ashley!

Christina Wolff
Customer Relations Admin.

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.