Don't buy a used vehicle from them. I rarely complain and am generally very easy going. However, this has situation has become unacceptable. Long story short, I traded into a 2018 suburban with 55,000 miles. Thank GOD I bought the bumper to bumper warranty. I realize this isn't a brand new vehicle and these are first world problems, but holy crap. The next day, the transmission made a weird noise when shifting and the AC stopped working on an 85-degree day. Not fun with kids and black leather. I called and brought it in for service. Got a crappy loaner. Found out the transmission was bad as well as the AC condenser. Cool, they sold me a suburban with a bad transmission. Thanks. Two weeks go by for them to fix everything and I can't drive it. They were supposed to also do the undercoating and provide me the spare key fob they promised when I bought it. Get it back. They "forgot" to do the undercoating and "dropped the ball" on the key fob. A few days later, and now the engine oil pressure is low when idling. Probably shouldn't drive it like that. Call service to set up an appointment. They tell me their soonest appointment is 2 weeks out and that they "couldn't promise me a loaner because their lot is almost empty". Nice. So now I can't drive it with the low oil pressure for 2 weeks, then I have to drop it off to you and basically not have a vehicle while you work on this one. Sounds reasonable. I've owned this vehicle for 3 weeks. It's been in the shop for 2 of those 3, and now I can't drive it for another 2 weeks. It's all good. I'll just keep paying the insurance and loan on it while it sits in your lot and shop. And no worries, I don't need a loaner. I'll just walk around. Do not buy a used vehicle from them. They're buying auction vehicles and packaging them up as if they're certified, local trades. Clearly, they're not even inspecting them as they should never have let that leave their lot. Don't fall for it like I did.
UPDATE: This dealerships owner is out of control. I bought a suburban for $44,000 and it’s been nothing but problems since the beginning. I talked to Troy Keller (owner) and I’ve not had a worse conversation in 15 years of buying vehicles. It’s NEVER acceptable to scream at or bully a customer, like he did to me. He blamed me for everything, took no responsibly for selling me a lemon, and repeated “I don’t care” over and over every time I brought up any of my concerns. Do not buy anything from Amery Chevrolet. Troy is unprofessional, rude, aggressive, and manipulative. Stay away.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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UPDATE: This dealerships owner is out of control. I bought a suburban for $44,000 and it’s been nothing but problems since the beginning. I talked to Troy Keller (owner) and I’ve not had a worse conversation in 15 years of buying vehicles. It’s NEVER acceptable to scream at or bully a customer, like he did to me. He blamed me for everything, took no responsibly for selling me a lemon, and repeated “I don’t care” over and over every time I brought up any of my concerns. Do not buy anything from Amery Chevrolet. Troy is unprofessional, rude, aggressive, and manipulative. Stay away.