Getting technical advice that is friendly, authoritative, and free? YES!
I met Steve Montano today when I dropped by unannounced at All Terrain Transmission with concerns about my Jeep drive train and the possibility of my having damaged it. I learned the Montano brothers' business is quite busy, but Steve took a quarter of an hour or more to hear me try to clearly describe my concerns, to ask probing questions, and then to put my mind at ease. He told me of signs of developing problems to watch for, and we did agree on a procedure that could confirm his impression that "all is well." However, since I was just passing through and Steve's shop schedule is booked for weeks, I'll be towing the Jeep onward to our destination in AZ... where I will try to find a shop where that same work can be done. Hopefully, I will be able to find one where the owners are part of the technical team and strike me as honest and reliable as Steve Montano does. Even more rare, but worth mention too, is the fact that this gentleman struck a friendly cord I don't usually sense in such a discussion. I just wish he'd move his shop to my home town!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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