TL;DR: There guys are fast and fair, could not more highly recommend.
I am new to town and I was having problems with my car, I called every shop I could, and they where the only ones that could get me in next day. I took my car to them and they called me to let me know they found the problem. They told me they could have the part by Monday and gave me the cost to repair. I said great, lets do it. Fast forward to Monday, dropped my car off and a few hours later they called me. Told me they replaced the part but my car was not fixed, and they didn't know why. They told me they would not charge me anything, nothing at all because they couldn't figure out what was wrong. They wished me well and asked for me to let them know when someone figures it out. I drove the car home, and it seemed fixed. I drove the car around town, no problems! it seems like they did fix it, and it just took the car a little while to get everything out. I called back and spoke with them again. I said that it seems like my car is working perfectly now, and the problems I was having was gone. I asked if I could come back and pay them for their work and he told me to drive the car for a few days to a week, and if the issue is fixed we will work out something for payment. This is how an honorable business is run. If you are looking for someone to look at your car, let me tell you, these guys deserve your business.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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