Alexandria Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Alexandria Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I am writing to formally express my frustration and disappointment regarding an incident that occurred at your dealership on February 23, 2025. When I dropped off my vehicle for service, one of your employees caused damage to my car. Instead of receiving immediate assistance and accountability from your team, I was met with hesitation and reluctance to address the situation appropriately.
As an active duty service member with mandatory orders, this situation has placed an unnecessary burden on me. I now have to find a way to resolve this issue while also managing my transition, which should not have been my responsibility in the first place. The negligence of your staff has put me in an incredibly difficult position, and I expect your dealership to take full responsibility for the damages and provide a prompt resolution.
I hope to see a level of professionalism and accountability that reflects the standards your dealership should uphold.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
I am writing to formally express my frustration and disappointment regarding an incident that occurred at your dealership on February 23, 2025. When I dropped off my vehicle for service, one of your employees caused damage to my car. Instead of receiving immediate assistance and accountability from your team, I was met with hesitation and reluctance to address the situation appropriately.
As an active duty service member with mandatory orders, this situation has placed an unnecessary burden on me. I now have to find a way to resolve this issue while also managing my transition, which should not have been my responsibility in the first place. The negligence of your staff has put me in an incredibly difficult position, and I expect your dealership to take full responsibility for the damages and provide a prompt resolution.
I hope to see a level of professionalism and accountability that reflects the standards your dealership should uphold.